Jerita Williams
Lexington,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
University Of Kentucky Healthcare
Lexington
02.2019 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Answered over Number telephone calls per Time Frame to handle rescheduled, missed and reassigned visit requests.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Counter Manager
Dillard’s
Lexington, KY
03.2014 - 10.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Collaborated with team members to improve overall store performance and achieve targets.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Recruited, coached, motivated and trained Number new associates in Year.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Operated cash register to accurately complete customer financial transactions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Diploma - Medical Assisting
Medquest College
Lexington, KY10.2018
Diploma - General Studies
Tate’s Creek High School
Lexington, Ky 06.2009
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Phone and Email Etiquette
- Medical Terminology
- Scheduling Diagnostic Procedures
- Call Screening
- Registration and Scheduling
- Multi-Line Telephone Systems
- Calm and Effective Under Pressure
- Attention to Detail
- Gathering Information from Patients
- Document filing
- Communicating to Patients and Families
- Resolving Problems
- Providing Information and Resources
- Risk Management Assessment
- Schedule Coordination
- Evaluating Quality of Care
- Patient Needs Assessment and Referral
- Sterilization procedures
- Interpreting physician orders
- Safety Monitoring
- Patient Confidentiality and Data Security
- Customer loyalty
- Suggestive Selling
- Event Planning
- Product Upselling
- Sanitation maintenance
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Goal Setting
- Good Judgment
- Strategic Planning
- Customer Service and Communication Skills
- Teamwork
- Cash Handling
- Phone Etiquette
Certification
- Certified Medical Assistant
- Certified Basic Life Support
Timeline
Patient Service Coordinator
University Of Kentucky Healthcare
02.2019 - Current
Counter Manager
Dillard’s
03.2014 - 10.2018
Diploma - Medical Assisting
Medquest College
Diploma - General Studies
Tate’s Creek High School