Caitlan Colunga
Edinburg
Summary
Passionate about patient care, seamlessly coordinating all aspects of patient care to ensure a positive experience. Proven ability to enhance patient experiences through insurance verification and accurate record-keeping, providing the highest level of service. Valued team collaborator, prioritizing achieving results and adapting to changing needs. Strong communication, organization, and problem-solving skills excel in any situation. Currently seeking a transition into a new field, aiming to leverage patient care and coordination experience to drive positive outcomes. Expertise in patient services coordination ensures efficient and accurate management of information. Utilizing strong communication and organizational skills to enhance patient satisfaction and office efficiency while maintaining confidentiality and consistently delivering excellent patient service.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Texas Oncology
05.2024 - Current
- Ensured privacy and confidentiality of sensitive patient data by strictly adhering to HIPAA regulations.
- Verified patients' insurance eligibility and benefits coverage with a high degree of accuracy.
- Fostered a positive and supportive clinic atmosphere by demonstrating compassion, empathy, and professionalism in patient interactions.
- Facilitated patient registration by collecting and organizing necessary forms, insurance cards, and co-payments.
- Maintained composure under pressure and effectively resolved challenging situations.
- Liaised with primary care offices and insurance companies to obtain timely authorizations, ensuring smooth patient care transitions.
Administrative Assistant
Renaissance Emergency Physicians
01.2022 - 01.2023
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Organized and updated file systems, keeping records easily retrievable
- Supported human resources department by updating employee files as needed
- Received and distributed incoming mail and digital correspondence
- Developed professional relationships with clients through consistent communication and collaboration
- Proofread documents for grammar, spelling, and formatting errors before distribution
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
- Insurance verification
Manager
Wingstop
01.2019 - 01.2022
- Supervised and guided employees to reach company objectives
- Cross-trained staff in secondary roles to expand operational diversity
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Organized training for new team members and routine retraining for established employees
- Enforced safety procedures and monitored compliance
- Ran shifts effectively to promote quality products and guest service
- Delegated tasks to team members according to their abilities and workload
Education
High School -
Edinburg North HS
06.2019
Skills
- Quality Assurance
- Invoice Processing
- Calendar Management
- Mail handling
- Mail Management
- Package routing
- Research
- Data Entry
- Recordkeeping
- Microsoft Office
- Records retrieval
- Clerical Support
- Scheduling
- Customer Service
- Documentation And Reporting
- Patient registration
- Insurance verification
- Patient confidentiality
- Multitasking and organization
- HIPAA compliance
- Communicate effective and clearly
- Team collaboration
- Patient check-in
- Registration and admissions
- Calm and effective under pressure
- Ability to adapt to changes quickly
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Patient Service Coordinator
Texas Oncology
05.2024 - Current
Administrative Assistant
Renaissance Emergency Physicians
01.2022 - 01.2023
Manager
Wingstop
01.2019 - 01.2022
High School -
Edinburg North HS
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