Idalise Mendez
Visiting Nurses Association
Edison,NJ
10
years of professional experience
Established medical receptionist/secretary and Patient Service Coordinator, successful at interacting with people of all ages and personalities, and offering experience working in busy clinical settings. Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Work History
Patient Service Coordinator
4 Years 3 Months- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Call patients to set up services.
- Schedule patients for any services needed.
- Verify the address and health insurance of the patients.
- Schedule the nurses, HHAs, and therapists' visits for patients.
- Run daily reports to make sure visits are accepted by the nurses, HHAs, and therapists.
- Clear the screen of all missed and declined visits.
- Update patient information as needed.
- Answer all patient inquiries and concerns in a very timely manner.
- Work with the manager on approving time-off requests for nurses, HHAs, and therapists.
Bay Host/Guest Service Associate
5 Years 4 Months- Maintained cleanliness, neatness and organization of all areas.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Processed average of 60 transactions each day to keep workflow moving smoothly.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Medical Receptionist/Medical Records Clerk
1 Year- Maximized office efficiency by answering more than 70 incoming calls per day to provide office information and transfer calls to desired personal.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Interviewed patients to collect medical information and insurance details.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Observed strict HIPAA guidelines at all times according to company policy.
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Set up appointments for physician visits and procedures using calendar software.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Medical office with 6 providers.
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Maintained electronic health records with accuracy, adhering to HIPAA regulations.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated communication between patients and healthcare providers, ensuring clarity and efficiency.
- Processed patient registrations and insurance verifications, maintaining accurate records in the system.
Education
Some College (No Degree) - Sport Medicine
High School Diploma
Skills
Referral verification
HIPAA guidelines
Front desk operations
Oral and written communication
Records management
Telephone etiquette
Patient callbacks
Medical records management
Appointment scheduling
Setting appointments
Proficient in Microsoft Word and Outlook
MS windows
EMR (McKesson)
Paperwork Processing
Filing Systems
Customer assistance
Cash register operations
High-volume dining
Check payment processing
Dining customer service
Menu knowledge
Seating assignment preparation
Conflict and dispute resolution
Patient scheduling
Insurance verification
Strong organization
Patient confidentiality
Follow-up care coordination
Customer service
Conflict resolution
Eligibility determination
Problem-solving
Multitasking and organization
Customer follow-up
Verbal and written communication
Registration and admissions
Electronic health records
Phone and email etiquette
Data entry
Quality assurance
Information collection
Records maintenance
EMR
Registration management
Call screening
EMR updating
Registration and scheduling
Timeline
Patient Service Coordinator
Visiting Nurses Association
04.2022 - CurrentRead More
Medical Receptionist/Medical Records Clerk
Hackensack Meridian Health JFK Medical Center
06.2018 - 06.2019Read More
Bay Host/Guest Service Associate
TopGolf
12.2016 - 04.2022Read More
Edison High School
High School Diploma
Read More
The University of Tampa
Some College (No Degree) from Sport Medicine
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