Keya Simon
Randallstown,MD
Summary
Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
MedStar Medical Center Plastic & Reconstructive Surgery
Rosedale , MD
06.2022 - Current
- Responsible for new patient consultations, scheduling follow-ups, rescheduling, cancellations, document gathering, and assisting in patient navigation through the process of gender affirmation.
- Updating patient accounts.
- Charting for clinic.
- Acting patient advocate.
- Record keeping.
- Maintaining data and distributing as required.
- Addressing patient concerns and complaints.
- Resolving escalations and problem solving.
- Call answering, screening, and routing calls.
- Using effective verbal and written communication skills.
- Managing patient portal transactions and providing access to patients.
- Performing new duties as assigned.
- Implementing MedStar Health and MMG policies and procedures while staying in compliance with HIPAA Laws, governmental, and accreditation regulations.
- Contributing to department goals and standards while overseeing an entire department.
- Processed referrals for specialty care services as needed.
- Managed the flow of incoming calls from patients and other healthcare providers.
Patient Scheduling Coordinator
National Spine and Pain Centers
Pikesville , MD
05.2015 - 06.2022
- Responsible for scheduling patients for multiple doctors in over 15 locations for imaging, follow-ups, exams, registration, treatments, procedures, consultations, cancellations, etc.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Verified insurance information for all new patients prior to scheduling visits.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- In addition to verifying insurance and maintaining monthly goals, staying in compliance with HIPAA laws.
- Multi-tasking in a medical office setting and a call center.
- Managing and maintaining quality.
- Also became Office Supervisor and led a team of other individuals to achieve daily goals and implement effective verbal and written communication skills, while providing quality care to every patient.
- Taking electronic payments by phone or at the front desk, call monitoring, coaching, and quality evaluations.
Education
High School Diploma -
Northwestern High School
Baltimore, MD06-1997
Associate Degree - Nursing
Baltimore Community College
Baltimore, MDSkills
- Medical Terminology
- Insurance Verification
- Patient Registration
- Referral Coordination
- Time Management
- Microsoft Access
- Flexibility
- Team Work
- Problem Solving
- Medical Records Management
- EMR Updating/ EMR Proficiency
- Pre-Admission Requests
- Multitasking and Organization
- Problem-Solving
- Registration management
- HIPAA Compliance
- Computer Proficiency and Microsoft Office
- Team Building/Leadership
- Appointment Scheduling
References
References available upon request.
Timeline
Patient Service Coordinator
MedStar Medical Center Plastic & Reconstructive Surgery
06.2022 - Current
Patient Scheduling Coordinator
National Spine and Pain Centers
05.2015 - 06.2022
High School Diploma -
Northwestern High School
Associate Degree - Nursing
Baltimore Community College
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