Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penni Snell

Summary

Experienced professional with over 30 years in customer service and management. Specializes in building strong patient and customer relationships, ensuring comfort during therapy or appointments. Proficient in handling multi-line phone systems in fast-paced Home Infusion Pharmacy. Skilled in insurance verification/authorizations, benefit/cost analysis, scheduling office visits, procedures, and follow-ups. Coordinates patient care with outside nursing agencies and hospitals. Expertise in EMR systems such as HCHB, Epic, Athena, Cerner, and Kareo. CPR certified with experience in Kinnser and Rethink systems. Authorized to work in the US for any employer.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Service Coordinator

Care Connections of Cincinnati, an Amedisys Home Health Partner-Blue Ash, OH
04.2025 - Current
  • Primarily responsible for contacting new referral patients and scheduling their disciplines to the appropriate staff members.
  • Ensuring authorizations are in place for timely scheduling by contact with payor verifications.
  • Answering multi-line phone system and directing calls to the appropriate contact or problem solving to meet the need of the caller.

Intake Coordinator

Adina ABA-Blue Ash, OH
07.2024 - 03.2025
  • Adina ABA is a newer ABA agency.
  • Answering intake calls collecting data for potential clients. Request authorizations for services. Schedule all aspects of therapy sessions. should they be for regular sessions or for sub sessions due to illness and so on.
  • Developing relationships with social workers and healthcare liaisons as well as insurance company liaisons to ensure a swift and accurate process in getting sessions started and maintained.
  • Working closely with families for communication between Adina and the client.

Infusion Coordinator / Authorization Coordinator / Home Infusion Office Liaison

Summit Home Care and Hospice-Columbus, OH
09.2020 - 04.2024
  • Infusion Coordinator:
  • Infusion Intake - building patient account in EMR
  • Following the account to assure timely visit notes and invoices are sent to the coordinating infusion pharmacy.
  • Invoicing and Invoice follow up for infusion related services.
  • Authorizations:
  • In various insurance portals to request authorizations for needed therapies/services.
  • Managing Verifying benefit eligibility
  • Working daily reports to coincide with start of care authorization and reauthorizations needs.
  • Home Infusion Office Liaison:
  • Coordinating with various home infusion pharmacies for start of care.
  • Confirming with patient's their demographic information vs physical location.
  • Coordinating with our scheduling and nursing staff to make sure needed visits were covered.

Intake/Clearance Coordinator

Soleo Health-Dublin, OH
12.2018 - 09.2020
  • Primarily verifying benefits/insurance for needed IV therapies in the home.
  • Prior authorizations
  • Patient contact, with explanations of benefits
  • Patient Forms, Consent to Treat, HIPAA, Estimated Benefit Summaries, Medicare ABN
  • Answering inbound calls in very busy office setting
  • Fielding email and faxes that are inbound for multiple branches
  • Servicing referrals for primarily Columbus and West Virginia as well as helping with the Dayton market.
  • Communication with multiple branch staff members. Including, pharmacists, sales managers, hospital liaisons, nursing agencies and Soleo nursing Staff.
  • Maintaining multiple programs within our network for PHI.

Certified Medical Assistant

Gastro Office, LLC-Hilliard, OH
06.2018 - 12.2018
  • Room patients, verify the chief complain
  • Take full set of vital signs
  • Immunizations
  • Assist w/ in office procedures
  • Answer patient calls
  • Set up prescription refills for physician
  • Make new and follow up appointments accordingly
  • Schedule office consults, procedures and follow up appointments
  • Medication and procedure Prior Authorizations

Certified Medical Assistant

Fairfield Medical Center-Lancaster, OH
09.2016 - 06.2018
  • Float to several offices like, Gastro, Pain Mgmt, Orthopedics, Psych, Oncology and finishing in the CHF Clinic
  • Room patients, verify the chief complain
  • Take full set of vital signs
  • Immunizations
  • Assist w/ in office procedures
  • Answer patient calls
  • Set up prescription refills for physician
  • Make new and follow up appointments accordingly
  • Schedule procedures and follow up appointments
  • Medication Prior Authorizations

Certified Medical Assistant

UC Health - Digestive Diseases-West Chester, OH
07.2015 - 09.2016
  • Room patients, verify the chief complain
  • Take full set of vital signs
  • Immunizations
  • Assist w/ in office procedures
  • Answer patient calls
  • Set up prescription refills for physician
  • Make new and follow up appointments accordingly
  • Schedule procedures and follow up appointments
  • Medication Prior Authorizations

Education

Associate of Applied Science - Medical Assisting Technology

Sinclair Community College
Dayton, OH
05.2015

Skills

  • Vital Signs
  • HIPAA
  • HCHB
  • Time management
  • Insurance Verification
  • Clerical Experience
  • Experience Administering Injections
  • Epic
  • Medical Office Experience
  • Courier
  • Patient Care
  • Medical Terminology
  • Medical Scheduling
  • Anatomy Knowledge
  • CMA
  • Medical Records
  • ICD-10

Certification

  • BLS Certification
  • AED Certification
  • CCMA Certification
  • CPR Certification
  • Certified Medical Assistant
  • Driver's License

Timeline

Patient Service Coordinator

Care Connections of Cincinnati, an Amedisys Home Health Partner-Blue Ash, OH
04.2025 - Current

Intake Coordinator

Adina ABA-Blue Ash, OH
07.2024 - 03.2025

Infusion Coordinator / Authorization Coordinator / Home Infusion Office Liaison

Summit Home Care and Hospice-Columbus, OH
09.2020 - 04.2024

Intake/Clearance Coordinator

Soleo Health-Dublin, OH
12.2018 - 09.2020

Certified Medical Assistant

Gastro Office, LLC-Hilliard, OH
06.2018 - 12.2018

Certified Medical Assistant

Fairfield Medical Center-Lancaster, OH
09.2016 - 06.2018

Certified Medical Assistant

UC Health - Digestive Diseases-West Chester, OH
07.2015 - 09.2016

Associate of Applied Science - Medical Assisting Technology

Sinclair Community College

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Penni Snell