Be’Yonce Hite
Nottingham,MD
Summary
Versatile and results-driven professional with extensive experience at Medstar Franklin Square Hospital, adept in patient registration and conflict resolution. Excelled in maintaining confidentiality and fostering a positive environment, showcasing strong organization and exceptional customer service skills. Proven track record of enhancing patient satisfaction and streamlining appointment processes.
Overview
7
7
years of professional experience
Work History
Patient Service Coordinator
Medstar Franklin Square Hospital
Nottingham, MD
09.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Front Desk Receptionist
Advanced Correction Chiropractic & Physical Therapy
Baltimore, MD
03.2021 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed all tasks in compliance with company policies and procedures.
Security Guard
Allied Universal Security Services
Baltimore, MD
04.2020 - 02.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Associate
Shoe City
Baltimore, MD
03.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Mergenthaler Vocation Technical High School
Baltimore, MD06.2019
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Customer service
- Conflict resolution
- Eligibility determination
- Problem-solving
- Multitasking and organization
- Patient check-in
- Money handling
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Medical terminology
Timeline
Patient Service Coordinator
Medstar Franklin Square Hospital
09.2023 - Current
Front Desk Receptionist
Advanced Correction Chiropractic & Physical Therapy
03.2021 - 08.2023
Security Guard
Allied Universal Security Services
04.2020 - 02.2021
Sales Associate
Shoe City
03.2018 - 06.2020
Mergenthaler Vocation Technical High School