Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yociri Garcia

Elk Grove,CA

Summary

Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.

Overview

9
9
years of professional experience

Work History

Patient Service Coordinator

SUTTER MEDICAL FOUNDATION
11.2018 - Current
  • Assisted with the coordination of patient services by scheduling appointments, procedures,verifying insurance eligibility, and gathering medical records.
  • Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment.
  • Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolving complaints.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Patient Service Representative

Adventist Health Community Care
06.2016 - 11.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Education

Associate of Science - Psychology

Mendocino Community College
Ukiah, CA
05-2013

Skills

  • Strong organization
  • Patient registration
  • Appointment scheduling
  • Insurance verification
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Relationship building
  • Insurance authorizations

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Coordinator

SUTTER MEDICAL FOUNDATION
11.2018 - Current

Patient Service Representative

Adventist Health Community Care
06.2016 - 11.2018

Associate of Science - Psychology

Mendocino Community College

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