Stephanie Phillips
Lexington
Summary
Dedicated Patient Service Coordinator with expertise in appointment scheduling and patient intake. Committed to enhancing patient experiences through strong organization and HIPAA compliance.
Results-driven Patient Service Coordinator with over six years in healthcare administration. Proficient in streamlining processes, ensuring HIPAA compliance, and providing exceptional customer service. Seeking to leverage problem-solving abilities to improve patient care and operational efficiency.
Detail-oriented professional with a robust background in patient coordination and healthcare support. Known for strong team collaboration and training new staff, contributing to streamlined operations and enhanced patient satisfaction.
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
PSC Senior
Knowledgeable PSC senior with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
19
19
years of professional experience
Work History
Patient Service Coordinator
Kentucky Children's Richmond Rd
Lexington, KY
09.2020 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Streamlined patient intake processes, enhancing workflow and reducing wait times.
- Assisted with insurance verification and eligibility checks to ensure accurate billing practices.
- Educated patients on healthcare services, fostering understanding and compliance with care plans.
- Led training sessions for new staff on administrative procedures and patient service protocols.
- Collaborated with healthcare providers to resolve patient inquiries and enhance communication channels.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
Phlebotomist
LabCorp
Lexington, KY
03.2018 - 09.2020
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimen collection and handling in compliance with laboratory protocols.
- Trained and mentored new phlebotomy staff on best practices and procedures to enhance team efficiency.
- Implemented quality control measures to improve accuracy of specimen processing and testing outcomes.
Medical Assistant
Arthritis Center of Lexington
Lexington, KY
02.2007 - 06.2018
- Administered patient assessments and recorded vital signs efficiently.
- Assisted in patient education regarding treatment plans and medication adherence.
- Coordinated communication between patients and healthcare providers to ensure continuity of care.
- Managed appointment scheduling and maintained accurate electronic health records.
- Trained new medical assistants on clinic protocols and best practices for patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
Associate of Applied Science -
National College
Lexington, KY09-2008
High School Diploma -
Bryan Station
Lexington, KY05-2002
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Patient check-in
- Registration and admissions
Timeline
Patient Service Coordinator
Kentucky Children's Richmond Rd
09.2020 - Current
Phlebotomist
LabCorp
03.2018 - 09.2020
Medical Assistant
Arthritis Center of Lexington
02.2007 - 06.2018
Associate of Applied Science -
National College
High School Diploma -
Bryan Station