Abigail Chavez
Healthcare
Phoenix,AZ
Summary
Organized Patient Service Specialist with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Ready to bring my experience to your team!
Overview
2025
2025
years of professional experience
Work History
Patient Service Coordinator
Banner Health
06.2023 - Current
- Assists with developing ongoing long-term care plans for patients and works to identify appropriate providers
- Interacts with healthcare sources and members to ensure patient needs are met
- Collects, documents, and maintains members' information
- Maintains organization and infection prevention on the floor
- Manages calendars and schedules for patients, nurses and some doctors
Supervisor
Octapharma Plasma
04.2021 - 11.2022
- Assessed the needs of donors, evaluated available resources, and facilitated a plan for the best outcome
- Managed donor floor operations, including plasmapheresis donation procedures to ensure donor safety and quality of product
- Trained and provided leadership to new existing employees
- Accurately reported quality issues and procedural deviations to quality assurance and upper management
- Educated donors on the use of products made from donated plasma
Optician
North Coast Eye Care
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
Bachelor's Degree - Allied Health
New Mexico Highlands University
Las Vegas, NM05.2021
Associates Degree - Arts
Phoenix College
Phoenix, AZ05.2016
Skills
- Critical Care Experience
- Management Experience
- Teachable
- Detail Oriented
- Avid Learner
- Machine Technician
- Customer service
- Communication skills
- Computer literacy
- Food and Bar Service
- Restaurant Experience
- Time Management
- Leadership
- Microsoft word
- Microsoft excel
- Physical Examinations
- Guest Services
- Multitasking and Organization
- Healthcare Systems Knowledge
- Appointment Scheduling
Accomplishments
- Highest Individual Google Ratings and Reviews in February of 2022
- Employee of the Year awarded in October of 2022
- Plasmapheresis Machine Technician 2021-2022
- AHA/BLS/CPR Certified
References
- Andrea Vasquez: 480-227-5566- Personal
- De'Maris Parker: 225-210-2501- Business Partner
- Mike Rivera: 417-619-8440- Coworker
- Wendy Zakowics: 602-568-9930- Old Boss
Timeline
Patient Service Coordinator
Banner Health
06.2023 - Current
Supervisor
Octapharma Plasma
04.2021 - 11.2022
Associates Degree - Arts
Phoenix College
Optician
North Coast Eye Care
Bachelor's Degree - Allied Health
New Mexico Highlands University