Michelle Vogt
Colonial Beach,VA
Summary
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
26
26
years of professional experience
Work History
Patient Service Coordinator
MYEYEDR
La Plata, MD
09.2021 - 08.2024
- Manages front desk for Patient check in
- Answer multi line phone system
- Schedules appoints for Patients
- Call in Prescriptions as needed for Optometrists
- Runs and verifies insurance benefits
- Repairs glasses
- Ordering of supplies
- Maintains Patients medical files/ records.
- Assists with Patients ordering and choosing glasses and contacts
- Assists in processing lab orders for glasses
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Certified Pharmacy Technician
Walmart
Locust Grove, VA
12.2019 - 06.2021
- Assist in the coaching of certified technicians in the workflow stations and proper handling of preparation of prescriptions from start to finish
- Guiding certified technicians in reaching our OSAT customer service goals and leading sales in over the counter pharmacy products
- Input of patients prescriptions and preparation of medications
- Count tablets, reconstitute suspensions, and prepare compounds
- Established and prepare patients profile with the addition of inputting insurance and allergies
- Stocked shelves while maintaining inventories balance on hands
- Daily customer service and communication with insurance companies regarding prior authorizations and rejected claims
- Generated and edited the recommended orders from Warehouse and cardinal
- Daily opening and closing duties
Lead Certified Pharmacy Technician
Kroger Pharmacy
Midlothian, VA
08.2010 - 01.2020
- Assist in the coaching of certified technicians in the workflow stations and proper handling of preparation of prescriptions from start to finish
- Guiding certified technicians in reaching our OSAT customer service goals and leading sales in over the counter pharmacy products
- Input of patients prescriptions and preparation of medications
- Count tablets, reconstitute suspensions, and prepare compounds
- Established and prepare patients profile with the addition of inputting insurance and allergies
- Stocked shelves while maintaining inventories balance on hands
- Daily customer service and communication with insurance companies regarding prior authorizations and rejected claims
- Generated and edited the recommended orders from Peyton and Cardinal
- Daily opening and closing duties
- Scheduling of technicians
Clinic Representative
PscMedSupply, LLC
Manassas, VA
12.2009 - 02.2010
- Helped clients to apply for assistance for medications.
- Assisted in filling prescriptions.
- Interacted with doctors and nurses for prescriptions.
- Billing of insurance
- Data entry.
Certified Pharmacy Technician
CVS Pharmacy
Stafford, VA
04.2008 - 10.2008
- Assist in the coaching of certified technicians
- Guiding uncertified technicians in reaching our OSAT customer service goals and leading sales of over the counter pharmacy products
- Count tablets, reconstitute suspensions, and prepare compounds
- Established and prepare patients profile with the addition of inputting insurance and allergies
- Made calls to Doctor offices regarding issues with prescriptions
- Generated and edited orders from wholesalers while maintaining daily inventory
- Daily customer service and communication with insurance companies regarding rejected claims and prior authorizations
- Daily opening and closing duties
Certified Pharmacy Technician
Rite Aid Pharmacy
Stafford, VA
05.2007 - 08.2007
- Input of new prescriptions and refills
- Input of new patients and updated patients profiles with allergies and insurance
- Daily calls to doctors regarding issues with prescriptions
- Daily opening and closing duties
- Generated and edited orders from wholesalers
- Maintaining inventories
- Maintained customer service goals
Senior IV and Data Entry Pharmacy Technician
Kindred Pharmacy Services
Fredericksburg, VA
08.2006 - 02.2007
- Filled prescriptions for long term care facilities
- Prepared IVs for patients
- Data entry of prescriptions
- Answered multi line phone system
- Helped nurses with questions regarding prescriptions.
- Input of Insurance information
- Made sure that the IV Room was kept sterile and supplied.
- Assisted with secretarial as needed
- Assisted with medical records as needed
Lead Certified Pharmacy Technician
Eckerd Pharmacy
Fredericksburg, VA
11.2004 - 08.2006
- Filled new and refilled prescriptions
- Helped customers with questions regarding over the counter pharmacy items
- Data entry of new and refilled prescriptions
- Daily customer service and communication with insurance companies
- Daily calls to Doctors regarding prescription issues
- Inventory control.
- Generated and edited orders from wholesalers
- Daily opening and closing duties
Data Entry Pharmacy Technician
NeighborCare Pharmacy
Chantilly, VA
06.2004 - 11.2004
- Data entry of prescriptions
- Answered multi line phones
- Filled prescriptions for long term care facilities
- Helped nurses and doctors with prescriptions
Loan Specialist
Collegiate Funding Services
Fredericksburg, VA
08.2003 - 11.2003
- Inbound and outbound phone calls in regards to helping consolidate student loans.
- Data entry
Lead Pharmacy Technician
Rite Aid Pharmacy
Stafford, VA
08.2001 - 08.2003
- Answered multi line phones
- Data entry of new and refilled prescriptions
- Maintained inventory
- Count tablets, reconstitute suspensions, and prepare compounds
- Stocked shelves while maintaining inventories
- Generated and edited order from wholesalers
- Input of prescriptions and preparation of medications
- Daily customer service and communication with insurance companies
- Daily communications with doctors offices
- Daily opening and closing duties
Lead Key Holder
Vitamin World
Spotsylvania, VA
01.2001 - 04.2001
- Opened and closed store
- Made daily Deposits.
- Assisted customers with vitamin purchases.
- Supervised sales associates
- Stocked shelves while maintaining inventories
Assistant manager
Dokars
Spotsylvania, VA
12.2000 - 04.2001
- Maintained inventories
- Opened and closed store.
- Assisted customers with purchases.
Pharmacy Technician/Photo/Key holder
CVS Pharmacy
Fredericksburg, VA
08.1998 - 01.2001
- Opened and Closed store
- Made daily Deposits.
- Answered multi line phones system
- Helped customers with purchases and prescriptions.
- Ran photo lab
- Cashiering
- Input of new prescriptions
- Daily communications with patients and insurance companies
- Daily communications with doctors offices regarding issues with prescriptions
- Maintained Inventory
- Maintained supplies for photo lab
- Generated and edited orders from wholesalers
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacy and customer records management
- Patient confidentiality
- Drug storage procedures
- Insurance verification
- Pharmacy law compliance
- Inventory management
- Regulatory compliance
- Updating medication histories
- Staff development
- Drug inventory control
- New hire onboarding
- Dosage form preparation
- Prescription verification
- Prescription management
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Record keeping
- Billing and coding
- Stocking medications
- Quality assurance and control
- Insurance confirmation
- Drug security
- Pharmacy operations
- Point of sale systems proficiency
- Prescription labeling
- Patient paperwork
- Refill requests
- Proper labeling
- Medication storage
- Troubleshooting malfunctioning equipment
- Interpreting and processing medication orders
- Drug inventory management
- Processing payments
- Stocking shelves
- Prescription filling
- Medicare and medicaid process
- Medication therapy management
- Order verification
- Resolving customer issues
- Certified pharmacy technician (cpht)
Timeline
Patient Service Coordinator
MYEYEDR
09.2021 - 08.2024
Certified Pharmacy Technician
Walmart
12.2019 - 06.2021
Lead Certified Pharmacy Technician
Kroger Pharmacy
08.2010 - 01.2020
Clinic Representative
PscMedSupply, LLC
12.2009 - 02.2010
Certified Pharmacy Technician
CVS Pharmacy
04.2008 - 10.2008
Certified Pharmacy Technician
Rite Aid Pharmacy
05.2007 - 08.2007
Senior IV and Data Entry Pharmacy Technician
Kindred Pharmacy Services
08.2006 - 02.2007
Lead Certified Pharmacy Technician
Eckerd Pharmacy
11.2004 - 08.2006
Data Entry Pharmacy Technician
NeighborCare Pharmacy
06.2004 - 11.2004
Loan Specialist
Collegiate Funding Services
08.2003 - 11.2003
Lead Pharmacy Technician
Rite Aid Pharmacy
08.2001 - 08.2003
Lead Key Holder
Vitamin World
01.2001 - 04.2001
Assistant manager
Dokars
12.2000 - 04.2001
Pharmacy Technician/Photo/Key holder
CVS Pharmacy
08.1998 - 01.2001
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