Jamesha Baker
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Patient Service Coordinator
MedStar Health
Charlotte Hall
08.2022 - 02.2025
- Ensured all patient forms were completed properly before submitting them for processing.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Data Entry Specialist
Chenega
Chantilly
03.2018 - 04.2021
- Secured essential information and data by running database backups.
- Reviewed database entries to verify regulatory compliance.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Executed daily back-up procedures for all entered data.
- Assisted other departments with research projects involving large amounts of data entry.
Assistant Store Manager
The Children's Place
Oxon Hill
05.2016 - 04.2018
- Coached and developed store associates through formal and informal interactions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Associate
Bath & Body Works
Oxon Hill
06.2014 - 01.2016
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
Receptionist
Allstate Insurance Co
Waldorf
03.2009 - 06.2012
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Education
Some College (No Degree) - Nursing Administration
College of Southern Maryland
La Plata, MDSkills
- Patient management
- Data entry
- Customer service
- Communication skill
- Problem solving
- Attention to detail
- Patient data processing
- Microsoft Excel
- Effective communication
- Research skills
- Query writing
- Fast typing speed
- Microsoft office
Timeline
Patient Service Coordinator
MedStar Health
08.2022 - 02.2025
Data Entry Specialist
Chenega
03.2018 - 04.2021
Assistant Store Manager
The Children's Place
05.2016 - 04.2018
Sales Associate
Bath & Body Works
06.2014 - 01.2016
Receptionist
Allstate Insurance Co
03.2009 - 06.2012
Some College (No Degree) - Nursing Administration
College of Southern Maryland