Jennifer Fernandez
Hollywood,FL
Summary
Motivated Patient Service Coordinator with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Cora Physical Therapy
Miami Gardens, FL
05.2021 - 01.2024
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Collaborated with clinical and administrative staff to meet patient needs.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Assistant
Lady Baker LLC
Pembroke Pines, FL
12.2022 - Current
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Helped customers find specific products, answered questions, and offered product advice.
- Fostered relationships with customers to expand customer base and retain business.
- Maintained cleanliness of the sales floor area at all times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Data Entry Clerk
First Choice Research
06.2018 - 05.2021
- Organized and filed data in appropriate locations for easy access to essential information.
- Identified discrepancies between source documents and entered data.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06-2019
Skills
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Task Coordination
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Customer Assistance and Interaction
- Task Delegation
- Email and Telephone Decorum
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Assistant
Lady Baker LLC
12.2022 - Current
Patient Service Coordinator
Cora Physical Therapy
05.2021 - 01.2024
Data Entry Clerk
First Choice Research
06.2018 - 05.2021
High School Diploma -
Barbara Goleman Senior High School