JANETTE STEWART
NEW BRITAIN
Summary
Proficient in managing patient registrations and insurance verification while ensuring a welcoming atmosphere. Skilled in efficiently scheduling appointments and processing payments, contributing to smooth patient transitions and enhanced overall experience.
Overview
26
26
years of professional experience
Work History
Patient Service Coordinator
Hartford Healthcare
10.2024 - Current
- Registered patients upon arrival, verifying personal information and insurance details.
- Warmly greets and registers arriving patients.
- Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
- Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
- Processed patient check-out by collecting payments and scheduling follow-up appointments to facilitate seamless patient transitions.
- Collected co-payments and office charges, explaining office payment billing policies to patients.
- Managed end-of-day office closing procedures, ensuring all tasks were completed and premises secured.
- Organized daily work list to prioritize tasks and enhance workflow efficiency.
- Maintained clean and inviting waiting room by removing trash and updating magazines to enhance patient comfort and experience.
- Distributed registration links to new patients via email to streamline the onboarding process.
- Digitally scanned patient documents into electronic health records for easy access.
- Processed medical records requests by retrieving and sending documents to authorized personnel.
- Balanced cash drawer daily, ensuring transaction accuracy and resolving discrepancies to maintain financial integrity.
- Confirming appointments
Fulfillment Center Associate
Amazon
Windsor
07.2023 - 11.2024
- Prepared and packed customer orders for timely shipment.
- Organized and received inventory to ensure efficient access.
- Sorted items to enhance retrieval efficiency.
- Utilized scanners for accurate barcode reading on products.
- Transferred products into new bins to optimize storage capacity.
- Verified product quality to ensure compliance with established standards.
- Introduced new inventory into system for effective tracking.
- Troubleshot operational issues to maintain workflow efficiency.
Business Service Representative
Somers Family Medicine
Somers
01.2022 - 02.2023
- Delivered exceptional customer service and support to patients.
- Collects patients' balances, co-pays, cash, and carry items. Posts and allocates money.
- Facilitated patient registration process
- Monitored waiting room to ensure timely patient visits.
- Collaborated with medical assistants to gather essential patient information.
- Schedule follow-up appointments and review information on various testing, referrals, etc. with patients at check-out.
- Processed requests for patient medical records
- Compiled and organized new patient information packets
- Oversaw inventory levels of medical supplies
- Work orders tabs, status reports, no show reports, various scanning.
- Created comprehensive wellness packets for annual check-ups
- Balance all cash drawers for bank deposits
- Assembled necessary documents for DOT physical examinations
- Prepare all Provider forms for signatures
- Sent prescription requests to pharmacy via fax
- Coordinated pre-operative documentation and requirements
- Ensures proper check-in and check-out
Call Center Rep
Conduent
East Hartford
09.2013 - 11.2022
- Handle customer inquiries
- Manage and resolve customer complaints
- Provide customers with information related to DSS programs and services
- Provide detailed benefit information on plans offered by AHCT and DSS
- Provide information regarding Access Health CT
- Provide key points of the Affordable Care Act (ACA)
- Research required information using available resources
- Enter new customer information into system
- Update existing customer information
- Process forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Followed up on customer calls to confirm resolution of inquiries.
- Assisted customers with spend down procedures to manage their Facilitated Medicaid enrollment for eligible customers by providing necessary information and support eligibility
- Medicaid
- Clarified HB Band 1 and 2 eligibility criteria for customers during consultations
- Updated customers on emergency medical services (EMS) changes to maintain awareness.
- Conducted outbound calls to follow up with customers regarding their inquiries
- Facilitated expedited processing of customer requests to improve service delivery.
- Managed premium billing inquiries from customers to clarify payment processes
- Handled inquiries related to S05/Med-Connect premium billing to assist customers
- Guided customers in understanding the 1095B tax form and its implications
Receptionist/Cashier
Volkswagen of Hartford
Hartford
01.2008 - 06.2011
- Processed customer payments efficiently to facilitate smooth transactions
- Scheduled appointments for clients efficiently
- Managed switchboard operations for effective communication
- Administered client satisfaction surveys to gather feedback for service improvement
- Executed filing tasks to ensure organized document retrieval
- Follow Up Calls
- Service Files
- Parts Files
- Accounting Files
Office Assistant
Fred D. Wish School
Hartford
07.2004 - 06.2011
- Coordinated substitute teacher services, ensuring classroom coverage during absences
- Executed data entry tasks for accurate record maintenance and retrieval
- Managed switchboard for efficient handling of incoming and outgoing calls
- Processed Continuing Education Units documentation for accuracy
- Monthly Calendar for students
- Monthly Organizational Chart
- SASI & PowerSchool
- Discipline(SWIS)
- Utilized Hipsta software for managing user accounts
Clerical
Hartford Board of Education
Hartford
01.2000 - 07.2004
- Answering Telephones
- Managed processing of purchase orders for supplies and inventory
- Organized and maintained physical and digital filing systems
- Facilitated document transmission via fax to clients and partners
- Duplicated and distributed documents using high-speed photocopier
- Mass Mailings
- Generating Databases
Education
Business Management - Major
Capital Community College
Hartford, CT01-2003
High School -
Bulkeley High School
Hartford, CT01-2002
Skills
- Patient registration
- Appointment scheduling
- Patient registration
- Appointment scheduling
- Insurance verification
- Medical terminology
- Health records management
- Relationship management
Hobbies and Interests
- Reading
- Church
Awards
Accounting Award, 2002
Timeline
Patient Service Coordinator
Hartford Healthcare
10.2024 - Current
Fulfillment Center Associate
Amazon
07.2023 - 11.2024
Business Service Representative
Somers Family Medicine
01.2022 - 02.2023
Call Center Rep
Conduent
09.2013 - 11.2022
Receptionist/Cashier
Volkswagen of Hartford
01.2008 - 06.2011
Office Assistant
Fred D. Wish School
07.2004 - 06.2011
Clerical
Hartford Board of Education
01.2000 - 07.2004
Business Management - Major
Capital Community College
High School -
Bulkeley High School