Micah Pryor
Sugar Grove,IL
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable service coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Discount Tire
Aurora, IL
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Janitor
Clean Advantage Corp
Aurora, IL
03.2022 - 10.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Bagger
Jewel Osco
Sugar Grove, IL
04.2020 - 03.2021
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
Education
Waubonsee Community College
Sugar Grove, ILAssociate of Applied Science - HVAC/R, General Associates
Waubonsee Community College
Sugar Grove, IL05.2025
High School Diploma -
Kaneland High School
Maple Park, IL05.2022
Skills
- Resource Utilization
- Notetaking and documentation
- Individualized service plans
- Accurate Recordkeeping
- Community liaison
- Food safety knowledge
- Reliability and punctuality
- Donation Receiving and Processing
- Active Listening
- Community Relations
- Community Outreach
- Inventory Tracking
Certification
- EPA 608 Universal License - December 2023
Timeline
Service Coordinator
Discount Tire
03.2022 - Current
Janitor
Clean Advantage Corp
03.2022 - 10.2022
Bagger
Jewel Osco
04.2020 - 03.2021
Waubonsee Community College
Associate of Applied Science - HVAC/R, General Associates
Waubonsee Community College
High School Diploma -
Kaneland High School