Citlali Moreno
Laredo,TX
Summary
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Border Region Behavioral Health Center
04.2024 - 11.2024
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Worked with individuals with intellectual disabilities.
Customer Service Representative
Concentrix
04.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Sales Associate
JCPenney
10.2022 - 03.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Master of Science - Criminal Justice
Texas A&M International University
Laredo, TX12-2025
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TX12-2023
Skills
- Community resource expertise
- Status meetings
- Service monitoring and evaluation
- Community liaison
- Individualized service plans
- Ongoing client support
- Accurate recordkeeping
- MS office expertise
- Paperwork and documentation
- Medicaid
- Professional ethics
- Policy implementation
- Budget administration
- Risk management
- Problem-solving abilities
- Interpersonal communication
- Corporate transactions
- Legal evaluation
- Legal analysis
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Coordinator
Border Region Behavioral Health Center
04.2024 - 11.2024
Customer Service Representative
Concentrix
04.2023 - 04.2024
Sales Associate
JCPenney
10.2022 - 03.2023
Master of Science - Criminal Justice
Texas A&M International University
Bachelor of Arts - Psychology
Texas A&M International University