Andrew Paez

• Handled money transactions accurately while following company procedures for handling cash payments.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Assisted in preparing salads, appetizers and desserts to speed up food service.

• Described menu items to customers and suggested products based on stated preferences.
• Pleasantly interacted with customers during hectic work environments to promote a positive environment/customer experience.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Received and accurately processed customer payments.
• Trained inexperienced new hires to become well-rounded baristas.
• Worked efficiently during peak hours and different day parts to maintain store cleanliness.

References: Heidi Cheiney: 951-415-0459

• Overseeing and maintaining high standards of food quality.
• Replenishing, beverages, supplies, and condiments while maintaining cleanliness of customer areas.
• Sanitized and cleaned all utensils necessary to ensure safe and enjoyable food consumption.
• Actively advertised new or promotional items via word of mouth.
• Took orders from patrons and input selections into store computer system.

References: Denise Fernandez 909-764-7657