Patrick Shannon
Raleigh,NC
Summary
Dynamic Customer Service Professional with a Bachelor's degree from NC State, and over five years of experience in delivering outstanding customer service. I possess proven written and verbal communication expertise, complemented by strong organizational and interpersonal skills. As a high-energy individual with a positive, can-do attitude, I am committed to excellence in every customer interaction. I am adept at navigating Windows and performing basic troubleshooting, thriving in fast-paced, project-oriented environments. As a dedicated team player, I am always eager to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Server
Devils Ridge Golf Club
Holly Springs, NC
05.2024 - Current
- Attentively listen to guest needs and provide personalized service promptly
- Communicate professionally with customers, colleagues, and supervisors
- Memorize and adapt to menu additions, changes, and limited-time offerings
- Demonstrate hospitality and excellent customer service while greeting members
- Enter orders into the computer system to coordinate effectively with kitchen staff
NC State Student Employee
Campus Enterprises at NC State
Raleigh, NC
08.2022 - 05.2024
- Gained valuable experience in marketing, communications, and public relations
- Acquired skills in social media and web analytics
- Learned valuable lessons from working with community leaders like the Director of Strategic Marketing and Communication at NC State
- Improved writing skills to be more concise, effective, and professional
- Enhanced project organization efficiently
- Built confidence in literary work
Sales Associate
CVS Pharmacy
Raleigh, NC
04.2023 - 08.2023
- Informed customers of promotions and special offers to increase sales
- Managed multiple tasks simultaneously while meeting deadlines
- Adapted to changing priorities and unexpected situations with a calm demeanor
- Rotated stock using clearance markdowns and special sales promotions
- Helped customers navigate the store, complete sales and process returns
- Processed payments quickly to keep customer flow moving
- Resolved customer concerns with strong communication skills
- Created great customer experiences with personalized sales support
Host
Tacos El Patron
Raleigh, NC
05.2022 - 10.2022
- Monitored dining area to track seating availability, service and occupancy
- Anticipated guest needs for personalized and seamless service
- Addressed customer concerns or complaints professionally and promptly
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors
- Answered telephones, addressed caller inquiries and delivered messages
Sales Associate
Target
Cary, NC
05.2021 - 08.2021
- Created great customer experiences with personalized sales support
- Helped customers navigate the store, complete sales, and process returns
- Regularly restocked and rotated inventory and retail stock to ensure that all products met our guidelines and our goals for success
- Unloaded trucks full of inventory every morning to ensure we had all our products restocked and ready to purchase
- Updated inventory records regularly using store management software
Team Member
DICED Salads, Wraps, and Bowls
Cary, NC
08.2018 - 06.2020
- Operated dishwashers and common kitchen equipment
- Covered multiple store areas by cross-training in different roles
- Worked with a supervisory team to meet customer needs
- Addressed customer questions and complaints with professionalism
- Engaged customers in pleasant conversation while completing cash register transactions
- Maintained health code compliance with regular deep cleaning of floors, walls and equipment
Education
Bachelor of Arts (B.A.) - Communications
North Carolina State University
Raleigh, NC05.2024
Skills
- Efficient communicator regarding response times, resolution times, and customer satisfaction
- Excellent communication, both technologically and interpersonally
- Willingness to learn, and work with others to complete goals
- High energy, can-do attitude, and a commitment to excellent customer support
- Excellent with technology and am ready to learn the programs necessary for the position
- Thrives in fast-paced, project-oriented environments where efficiency is key
- Creative and persuasive writing
- Critical thinking
- Technical writing
- Editorial abilities
- Time management
- Relationship building
- Project planning
Timeline
Server
Devils Ridge Golf Club
05.2024 - Current
Sales Associate
CVS Pharmacy
04.2023 - 08.2023
NC State Student Employee
Campus Enterprises at NC State
08.2022 - 05.2024
Host
Tacos El Patron
05.2022 - 10.2022
Sales Associate
Target
05.2021 - 08.2021
Team Member
DICED Salads, Wraps, and Bowls
08.2018 - 06.2020
Bachelor of Arts (B.A.) - Communications
North Carolina State University
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