Andrew Parente

• Drove shuttle bus transporting guests to and from work and to local hotspots within the city.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Made sure guests enjoyed their experience and would sometimes have to address other issues they were having with their stay at the hotel.

During my 3+ years working here I had many roles and was able to help wherever I was needed to ensure maximum efficiency in the hotels day to day runnings.

For the first year I was working In-Room Dining, answering phones to take guests' orders, working with the kitchen staff to get the meal together, and bringing the meal to the guests' rooms. While engaging with the guest I would also be gathering information about their stay and addressing any other concerns they had.

During my last year of employment I was working in shipping and receiving where I would accept mail and packages for the hotel, log in everything I received into our records, then put inventory into its proper place. I was also working with managers in the F,B department to order food and supplies the hotel needed.