Microsoft Word
Andrew Perez
Newport News,VA
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
18
18
years of professional experience
Work History
GSOC/Security Officer/Sergeant
Allied Universal Security
05.2021 - Current
- Provide top of the line customer service to our client by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities. Respond to incidents and critical situations in a calm, problem solving manner. Conduct regular and random patrols around the business and perimeter. Dealing with varying working environments and conditions.
- DCJS Certified Security Officer
- DCJS Certified Alarm Respondent
- DCJS Certified Central Station Dispatcher
- Promoted from Security Officer to Sergeant within one year
Armed Security Officer
Top Guard
11.2020 - 05.2021
- Worked at three separate sites while employed with Top Guard (Public Library, Newport News City Hall, Hampton University). While at the Public Library, provided excellent service by ensuring the safety of the client by making regular patrols of the site and that policies were followed by visitors. While at City Hall, I ensured the safety of city employees by standing post and staying vigilant of the surroundings. At Hampton University, I patrolled the buildings on campus ensuring they were secure.
- DCJS Certified Security Officer
- DCJS Certified Armed Security Officer
Delivery Driver
Domino’s Pizza
Bellville, NJ
01.2018 - 01.2020
- Provide exceptional customer service by being polite, courteous and patient with customers in the store while also ensuring food deliveries were done in a timely and professional manner.
- Promoted to training associate within three months
- Was offered assistant manager position but turned it down due to having to move from NJ to VA
Truck Loader and Delivery Driver
United Postal Service
Parsippany, NJ
01.2015 - 01.2018
- Ensured customers’ packages were handled safely and securely while loading them into a delivery driver’s truck. Once promoted to Delivery Driver, provided excellent service by delivering customer’s packages safely and in a timely manner.
Warehouse Operations
Utz Quality Foods
Chesapeake, VA
02.2014 - 07.2015
- Trained in warehouse safety procedures with a focus on interacting with delivery personnel. Experienced in picking and staging orders. Skilled in pallet jack operation. Provided excellent customer service by ensuring orders are delivered on time and in pristine condition. Reviewed orders pulled by route salesmen to ensure the inventory of the warehouse and route trucks are kept correct and up to date.
Truck Driver
Swift Transportation
Richmond, VA
10.2012 - 04.2013
- Maintain all regulatory logs, trip packets, and other documentation while ensuring I provided exceptional customer service by delivering products to customers on time and in excellent condition using a commercial vehicle. Followed the laws of the road and the policies and procedures set by both Swift Transportation and DOT. Maintained good interaction skills and held the company in good standing with a high level of professionalism.
Front End Sales Associate
Food Lion
Portsmouth, VA
01.2010 - 01.2012
- Provided exemplary customer service by handling customer problems and situations in a timely and professional manner. Trained new employees in the policies and procedures.
Armed Security Officer
DECO Security/HBC Management
01.2009 - 12.2011
- Provided exceptional service to the Norfolk Naval Shipyard by ensuring it remained safe and secure by performing identification checks on both personnel and vehicles that approached entrance gates as well as kept in contact with on site Department of Defense officers. Trained new officers in policies and procedures.
- Certified in First Aide and CPR
- DCJS Certified Security Officer
- DCJS Certified Armed Security Officer
Site Supervisor
Old Dominion Security
10.2007 - 01.2009
- Provided first class service by overseeing the daily procedures.
- Handled all aspects of the hiring process (accepting applications and resumes as well as conducting interviews).
- Trained all new employees on proper policies and procedures.
- Ensured the safety of the client by performing identification checks on all personnel and vehicles that approached the entrance gate.
- Handled all aspects of the disciplinary process (handing out verbal to final warnings as well as terminations).
- Was promoted from Security Officer to Site Supervisor within 8 months
- Several employees under supervision went on to be promoted to higher positions
- While under my supervision the site received rewards for outstanding service
- DCJS Certified Security Officer
Education
High School Diploma -
Beach Channel High School
Rockaway Beach, NYSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Complex Problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Established and maintained anti-hijack and major theft protocol.
Value To Company
- Experienced in several different aspects of customer service with skills in face to face interactions as well as outstanding telephone etiquette.
- Fast learner and motivated to excel.
- Highly dependable and reliable.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Timeline
GSOC/Security Officer/Sergeant
Allied Universal Security
05.2021 - Current
Armed Security Officer
Top Guard
11.2020 - 05.2021
Delivery Driver
Domino’s Pizza
01.2018 - 01.2020
Truck Loader and Delivery Driver
United Postal Service
01.2015 - 01.2018
Warehouse Operations
Utz Quality Foods
02.2014 - 07.2015
Truck Driver
Swift Transportation
10.2012 - 04.2013
Front End Sales Associate
Food Lion
01.2010 - 01.2012
Armed Security Officer
DECO Security/HBC Management
01.2009 - 12.2011
Site Supervisor
Old Dominion Security
10.2007 - 01.2009
High School Diploma -
Beach Channel High School