Andrew Perez
Dunn,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Bartender
Sagebrush Steakhouse
Dunn, NC
06.2025 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained clean and organized bar area, ensuring compliance with health and safety regulations.
- Developed signature cocktails that increased customer satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely service during peak hours, enhancing workflow efficiency.
- Implemented upselling techniques that contributed to increased sales revenue in beverage department.
- Resolved customer complaints swiftly, maintaining high levels of guest satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Sagebrush Steakhouse
Dunn, NC
09.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed dining area cleanliness, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Assisted in training new servers on menu offerings and service protocols.
- Maintained accurate order processing through point-of-sale system, minimizing errors.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Food Lion
Benson, NC
06.2023 - 08.2024
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area and sales floor.
- Handled cash, credit, and debit transactions with accuracy.
- Provided excellent customer service to enhance shopping experience.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Dunkin Dounts
Benson, NC
01.2022 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Crew Member
Taco Bell
Dunn, NC
09.2020 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Busboy
Rons Barn
Coats, NC
09.2018 - 10.2019
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Beasley-Hammons Homeschool
Dunn06-2021
Skills
- Employee Attendance Monitoring
- Sales Reporting
- Corporate Law
- Shift Paperwork Completion
- Team Leadership
- Employee Coaching and Motivation
- Verbal and Written Communication
- Staff Supervision
- Policy and Procedure Enforcement
- Assigning Work
- Conflict Resolution
- Customer Service Management
- Guest Satisfaction
Timeline
Bartender
Sagebrush Steakhouse
06.2025 - Current
Server
Sagebrush Steakhouse
09.2024 - Current
Cashier
Food Lion
06.2023 - 08.2024
Shift Leader
Dunkin Dounts
01.2022 - 11.2022
Crew Member
Taco Bell
09.2020 - 01.2022
Busboy
Rons Barn
09.2018 - 10.2019
High School Diploma -
Beasley-Hammons Homeschool