Brittany Hopkins
Southaven,Mississippi
Summary
Reliable Shift Leader with eight years in the restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader/Bartender
Hopdoddy Burger Bar
Memphis, TN
09.2019 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Jerry Lawlers Bar And Grille
Memphis, TN
07.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
East End Grille
Bartlett, TN
08.2016 - 04.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Child And Adolescent Pyschology - Clinical Psychology
Northwest Community College
Southaven, MS05.2024
Skills
- Employee Attendance Monitoring
- Role Modeling
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Training Assistance
- Age Identification and Compliance
- Glassware Polishing
- Aloha POS
- Anticipating Guest Needs
- Liquor, Beer and Wine Knowledge
- Handling Difficult Customers
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Responsible Alcohol Service
- Hospitality and Guest Service
- Menu Memorization
- Conflict Resolution
- Interpersonal Relations
- Guest Satisfaction
Timeline
Shift Leader/Bartender
Hopdoddy Burger Bar
09.2019 - 05.2020
Server
Jerry Lawlers Bar And Grille
07.2018 - 05.2019
Server
East End Grille
08.2016 - 04.2018
Child And Adolescent Pyschology - Clinical Psychology
Northwest Community College