Andrew Peterson

-Performed diagnostics and repairs on all types of vehicles.

-Built relationships with customers and managed accounts to drive revenue and profit.

-Kept shop flowing smoothly.

-Streamlined tool management system, ensuring tools were always available when needed.

-Communicated with customers, test drives and return concern issues.

-Motivated the other technicians and kept shop moral positive.

-Mediator between technicians, customers and service writers.

-Supported other technicians with daily task.

-Helped technicians when the were struggling.

-Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.

-Increased shop efficiency by implementing streamlined processes and organizing work areas.

-Maintained shop tool and equipment.

-Created and implemented strategies for improving operational efficiency and accuracy.

-Managed staff hiring, training and supervision.

-Troubleshot equipment to reduce service calls and downtime.

-Cultivated professional working relationships with peers and supervisors.

-Implemented quality control system that significantly reduced number of defective part come backs.

-Coordinated with suppliers to ensure timely delivery of parts, maintaining optimal inventory levels.

-Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.