Martin Delgado
Albuquerque,NM
Summary
Dynamic Shop Foreman at Bruckner's Truck & Equipment with a proven track record in enhancing operational efficiency and team performance. Skilled in safety management and employee coaching, I successfully directed a team of 12 technicians, ensuring high-quality repairs and exceptional customer service. Committed to continuous improvement and effective problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shop Foreman
Bruckner's Truck & Equipment
10.2016 - Current
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 12 technicians and shop professionals.
- Safely completed test drives on Class 8 vehicles to verify proper repairs.
- Forklift and CDL licensed.
- Communicated with customer regarding repairs to their unit, estimate requests and information pertaining to the breakdown of the equipment.
- Assisted in completing diesel repairs to Volvo, Cummins and Mack engines. Completed repairs on I-Shift and Mack M-Drive transmissions. Helped with wiring diagnosis, power and ground fault tracing.
Service Manager
Rush Truck Centers
09.2005 - 09.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Reconciled technician time punches and processed for payroll.
Education
Associate of Science - Technical Automotive Studies
Intellite College
Albuq02-2024
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Fabrication skills
- Deadline management
- Equipment operation
- Equipment usage
- Job estimating
- Maintenance planning
- Product inspection
- Quality control inspections
- Operational efficiency
- Machine operation
- Employee coaching
- Standard operating procedures
- Team Training
- Problem-solving
- Critical thinking
- Continuous improvements
- Training and mentoring
- Process improvement strategies
- Hiring and training
- Safety procedures
- Worker training
- Work Planning and Prioritization
- Continuous improvement
- Relationship building
- Active listening
- Customer service
- Coaching and mentoring
- Assigning work
- Conflict resolution
- Work area inspection
- Performance monitoring
- Staff supervision
- Coordinating daily operations
- Decision-making
- Schedule development
- Solutions development
- Team collaboration and leadership
- Schedule coordination
- Interpreting job specifications
- Computer skills
Accomplishments
Successfully completed college level studies and earned my Associates Degree and ASE certification. First and only of 10 siblings.
Certification
ASE Certified
Forklift Certified
CDL licensed
CPR and First Aid Certified
Languages
Spanish
Full Professional
Timeline
Shop Foreman
Bruckner's Truck & Equipment
10.2016 - Current
Service Manager
Rush Truck Centers
09.2005 - 09.2016
Associate of Science - Technical Automotive Studies
Intellite College
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