Andrew Plemmons

• Responsible for installation, repair, and maintenance of Fiber, Coax, and twisted pair services from Main Frame to Customer Demarc. This includes interpreting prints, network plats, and schematics.
• Traced line faults across copper and fiber infrastructure to restore reliable connectivity.
• Coordinated with dispatch and network teams to resolve service disruptions efficiently.
• Performed preventive maintenance on telecommunications equipment to reduce repeat outages.
• Documented completed repairs, inventory usage, and service conditions in operational records.
• Diagnosed broadband, voice, and internet service issues using test equipment and technical troubleshooting procedures.
• Interpreted work orders and service tickets to complete accurate field repairs and maintenance.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Liaised with internal departments to optimize productivity and efficiency, including the engineering, network, and residential installation departments.

• Installed and repaired VDSL, ADSL, COAX, and POTS services from pedestal to customer equipment, ensuring reliable connectivity.
• Installed and repaired copper and fiber premises wiring, ensuring reliable voice and internet service.
• Tested network lines with diagnostic tools to isolate faults and restore service quickly.
• Interpreted work orders and service records to complete accurate field repairs and installations.
• Coordinated with dispatch and network teams to resolve service interruptions and meet appointment commitments.
• Maintained compliance with safety procedures, ladder practices, and quality standards during field work.
• Read and deciphered graphs and blueprints.
• Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
• Worked closely with network administrators and server engineers to deliver quality service.

• Organized and carried out all mission, local and foreign as well as conducted Wednesday and Sunday services for college students. Planned budgets and coordinated fundraising efforts for missions and college programs.
• Delivered biblically grounded sermons and taught congregational studies with clarity and consistency.
• Led worship services, prayer gatherings, and communion observances with reverence and order.
• Oversaw church ministries, aligning volunteer efforts with mission priorities and ministry goals.
• Officiated weddings, funerals, and baptisms while guiding families through sensitive moments.
• Managed church operations, ensuring proper allocation of resources and budget management.
• Organized successful fundraising events designed to support church missions locally as well as internationally.

• Worked in repair, service orders, and maintenance of twisted pair network for POTS, ADSL, VDSL, ISDN, and T1 services
• Inspected facility equipment routinely, identifying issues early and preventing service disruptions.
• Worked quickly on emergency requests in order to minimize disruptions to operations.
• Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
• Served as a liaison between management teams and external contractors during construction projects.

• Worked as technical support for field technicians for installation of new equipment, as well as ordered parts for repairs.
• Used prints and schematics to diagnose and resolve issues for field technicians.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• assisted engineering with new product development.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Managed installations, repairs and maintenance for techs in Western North Carolina. Scheduled, trained, and ordered resources efficiently.
• Processed purchase orders, returns, and account updates with consistent attention to detail.
• Responded to customer inquiries, providing accurate product, order, and service information.
• Documented service requests, complaints, and resolutions in internal tracking systems.
• Verified order specifications and pricing to prevent processing errors and delays.

• Covered a route that included over 40 stores in Western North Carolina.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Optimized system performance thorough testing and analysis.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Achieved significant energy savings by installing and maintaining energy-efficient systems.

• Assembled and plumbed dental equipment to ensure operational readiness for patient care
• Assembled components accurately using hand tools, power tools, and production specifications.
• Inspected finished parts for defects, ensuring compliance with quality standards.
• Interpreted blueprints, work orders, and assembly instructions to complete builds correctly.
• Maintained safe work practices while operating equipment and supporting daily production flow.
• Adjusted assembly methods to improve consistency, fit, and overall product quality.
• Trained new assemblers on procedures, tools, and safety requirements.
• Organized parts, materials, and workstations to support efficient assembly operations.
• Increased production efficiency by assembling components quickly and accurately.

Graduate

• Honoree of NC Honor Scholar
• 3.5 GPA
• Beta Club Member
• Extracurricular Activities:

Varsity Football-3 years

Varsity Baseball-3 years