Andrew Ramirez

• Conducted detailed financial and cybersecurity audits to ensure compliance with industry standards and regulations.
• Strengthened control frameworks, identifying exceptions and providing strategic remediation plans.
• Collaborated with team members to execute audit plans, enhancing overall efficiency of processes.
• Engaged with fortune 100 clients and contributed to contract extension.
• Maintained accurate documentation of audit procedures and findings for future reference.
• Supported client communications by addressing inquiries related to audit processes and outcomes.

• Provided technical support for desktop hardware and software issues, ensuring minimal downtime for users.
• Configured and installed operating systems and applications on user workstations, enhancing system functionality.
• Troubleshot network connectivity problems, restoring access to critical resources efficiently through out 25 stores and headquarters.
• Maintained inventory of computer equipment and peripherals, streamlining asset management processes.
• Assisted in training users on new software applications, improving overall user proficiency and satisfaction.
• Collaborated with IT team to implement system updates, ensuring compliance with security protocols.

Security & Forensics Minor