Andrew Ramos
STATEN ISLAND,NY
Summary
Enthusiastic Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasking and training in service repairs. Motivated to learn, grow and excel in the industry. Hard worker with no nonsense mindset and very punctual. Always willing to learn something new to expand my knowledge in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Pepboys
Harrisburg, PA
04.2024 - Current
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Created and maintained detailed records of all incoming and completed work orders.
- Reviewed and approved work orders for accuracy and completeness.
- Monitored status of all open work orders, ensuring timely completion of assigned tasks.
Lead Fleet Mechanic
Richmond County Ambulance
Staten Island, NY
12.2023 - 04.2024
- Supervised the work of other mechanics in completion of repair projects.
- Delegated assignments to team members and evaluated work for compliance with quality standards.
- Maintained records of all repairs made for future reference.
- Ordered replacement parts as needed from suppliers and vendors.
- Prep vehicles for Department of Transportation inspection.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Ability to operate hydraulic lifts to raise buses, truck, etc.. .
Fleet Mechanic
Richmond County Ambulance
Staten Island, NY
02.2023 - 11.2023
- Performed preventative maintenance on fleet vehicles, including oil changes, brake repairs and tire rotations.
- Inspected vehicles for mechanical defects and safety issues, such as faulty brakes or worn tires.
- Installed new filters and lubricants when necessary.
- Completed scheduled maintenance services within specified time frames.
- Updated logs and vehicle records to maintain compliance.
- Maintained equipment in good working order.
- Vehicles worked on: Ford Transits 150 -350 Trackhawk Ambulance Packages. Ford E-350 Ambulances.
Fleet Mechanic
River Terminal Development
Kearny, NJ
07.2022 - 02.2023
- Repaired and replaced parts such as engines, transmissions, axles, brakes, steering systems and electrical components.
- Performed preventative maintenance on fleet vehicles, including oil changes, brake repairs and tire rotations.
- Diagnosed vehicle malfunctions using computerized testing equipment.
- Tested repaired equipment to ensure proper performance.
- Maintained records of all repairs made to the fleet vehicles.
- Completed scheduled maintenance services within specified time frames.
- Inspected hydraulic hoses, pumps, valves, cylinders and other components for wear or damage.
- Adhered to all applicable safety regulations while working on vehicles.
- Assisted colleagues in completing complex repairs or projects.
- Vehicles worked on: Ford F-150, F-250, F-750. Caterpillar Excavator, Batco. Bulldozer. Jon Deere Loaders. Bobcat Skitsteer. Toyota Tundra. Stihl Equipment, such as Saws and Leaf Blowers
Technician
Staten Island Honda, Service Department
Staten Island, NY
11.2021 - 07.2022
- Maintain quality assurance and customer satisfaction objectives.
- To complete customer's request.
- Able to do oil changes, install tires, fluid flushes, tire rotation and brake jobs.
- Inspect vehicle and recommend any work that needs to be done on the car.
- To ensure customers car is functional and safe before returning vehicle.
Price and Sign Lead
Dick's Sporting Goods
STATEN ISLAND, NY
11.2016 - 11.2021
- Created customized marketing materials to increase product awareness.
- To ensure monthly graphics are installed
- To ensure every sales lead had the pricing for the current week.
- To audit every department to ensure current pricing is up and expired pricing is down
- Helped with stock deliveries. Ensured the truck was unloaded in a timely manner.
- To provide great customer service
- To help provide a speedy check out at the registers
- To help make sure online orders were fulfilled.
Education
2 Year Automotive Technician Program - Automotive Technician
Lincoln Technical Institute - Union, NJ
Union, NJ09.2021
Skills
- Customer Service
- Verbal and Written Communication
- Power Tools and Equipment
- Heavy Lifting
- Tire Replacement and Tire Rotation
- OSHA Compliance
- Fluid Flushes
- Maintenance and repair
Certification
ASE Section 609 certification
Timeline
Assistant Service Manager
Pepboys
04.2024 - Current
Lead Fleet Mechanic
Richmond County Ambulance
12.2023 - 04.2024
Fleet Mechanic
Richmond County Ambulance
02.2023 - 11.2023
Fleet Mechanic
River Terminal Development
07.2022 - 02.2023
Technician
Staten Island Honda, Service Department
11.2021 - 07.2022
Price and Sign Lead
Dick's Sporting Goods
11.2016 - 11.2021
2 Year Automotive Technician Program - Automotive Technician
Lincoln Technical Institute - Union, NJ