Andrew Ramos
Killeen
Summary
Operations and Service Manager specializing in temperature-controlled container logistics. Led the development of a nationwide service network with over 100 providers, enhancing equipment reliability and customer satisfaction. Expertise in fleet maintenance, vendor management, and team leadership, coupled with a strong technical foundation in refrigeration systems.
Overview
10
10
years of professional experience
Work History
Operations & Service Manager North America
TITAN Containers
04.2023 - Current
- Lead operations and service management for temperature-controlled shipping containers across the North American market.
- Lead the development of TITAN NA Service team
- Developed and expanded service network of 100+ providers across U.S., Canada, Mexico, Korea, and Dubai, increasing service accessibility and coverage.
- Oversee fleet inventory control, maintenance scheduling, service operations, and dealer/service partner relationships for leased and non-leased equipment.
- Manage preventative and corrective maintenance programs to ensure equipment reliability, safety, and operational performance.
- Successfully supported a presentation with the executive global management team, helping secure a multi-million-dollar deal with a plasma company.
- Developed and expanded a service network of 100+ providers across the United States, Canada, Mexico, Korea, and Dubai.
- Secured and implemented a Master Service Agreement (MSA) with a U.S. vendor to provide 24/7 service coverage during weekends, holidays, and off-hours operations.
- Collaborate with global TITAN teams to improve operational processes and service consistency across regions.
- Focus on operational excellence, long-term equipment reliability, and customer satisfaction through process improvements and team development.
- Supported presentation with executive global management team, contributing to securing multi-million-dollar deal with plasma company.
Senior Lead Technician
BMW of Hilton Head (Group 1 Automotive)
South Carolina
09.2020 - 04.2023
- Diagnosed and repaired customer vehicles for scheduled maintenance, emergency service, and complex repairs.
- Trained and mentored junior technicians, guiding them through BMW certification pathways and technical development.
- Prioritized daily workloads for technicians based on experience level and BMW certifications, ensuring efficient task distribution.
- Maintained detailed service records in BMW's global automated service systems, supporting accurate tracking of vehicle maintenance history.
- Evaluated trade-in vehicles and estimated maintenance requirements in accordance with BMW standards and inspection policies.
- Managed inventory and ordering of shop supplies, hazmat materials, fluids, and maintenance products, ensuring availability for timely service delivery.
- Served as resident expert for coolant, refrigeration, electrical, and high-voltage diagnostic systems.
- Ensured compliance with procedures and daily housekeeping standards.
Technician
BMW of Arlington (Group 1 Automotive)
01.2016 - 09.2020
- Performed diagnostics, maintenance, and repair services on BMW vehicles.
- Conducted troubleshooting for electrical, high-voltage, coolant, and refrigeration system issues.
- Updated and maintained vehicle service records within BMW service systems.
- Assisted with trade-in inspections and maintenance evaluations for vehicle certification.
Education
Thermo King Certification -
Automotive Technology
Universal Technical Institute
Dallas, TX08-2016
Enrolled For Carrier Optima Line Training 7/9
Carrier
Houston, TX05-2026
ISO 14001 And ISO 9001
Currently enrolled
05-2026
High School Diploma -
Junction City Highschool
Skills
Operations & Service Management
- SOP development
- Led and managed cost saving initiatives recognized with 2024 TITAN NA Award
- Fleet Inventory Control
- Preventive & Corrective Maintenance
- Refrigeration & Cooling Systems
- Thermo King Marine Reefer Systems
- Vendor & Dealer Network Management
- Team Leadership & Technician Development
- Blueprint & Schematic Interpretation
- Service Contract Negotiation
- Microsoft Office 365
- Customer Service & Relationship Management
- Safety Compliance & Maintenance Standards
- HubSpot Sales
Timeline
Operations & Service Manager North America
TITAN Containers
04.2023 - Current
Senior Lead Technician
BMW of Hilton Head (Group 1 Automotive)
09.2020 - 04.2023
Technician
BMW of Arlington (Group 1 Automotive)
01.2016 - 09.2020
Thermo King Certification -
Automotive Technology
Universal Technical Institute
Enrolled For Carrier Optima Line Training 7/9
Carrier
ISO 14001 And ISO 9001
Currently enrolled
High School Diploma -
Junction City Highschool