Andrew Raye
San Jose,CA
Summary
Hardworking Senior Field Service Professional with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic drawings. Identifies problems and uses appropriate resources to find solutions. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Overview
27
27
years of professional experience
Work History
Senior Field Service Professional
Home Depot
San Jose, CA
04.2016 - Current
- Mentored and trained new employees on processes, flow and safety procedures.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed asset data and created spread sheets to assess discrepancies.
- Handled telephone support calls to determine issues and provide solutions.
- Coached current team members in effective performance strategies and company policies.
Remote Service Technician
USG / Westech
San Jose, CA
11.2012 - 04.2016
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
- Installed new components or replaced defective parts to restore functionality.
Building Service Technician
Target Stores
San Jose, CA
10.1997 - 11.2012
- Performed routine maintenance by inspecting drives, motors or belts.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
Education
Santa Teresa High School
San Jose, CA1989
Skills
- Repair and Installation
- Verbal and Written Communication
- Inventory Management
- Troubleshooting and Repair
- Customer Service
- Courteous and Professional
- Training and Mentoring
Timeline
Senior Field Service Professional
Home Depot
04.2016 - Current
Remote Service Technician
USG / Westech
11.2012 - 04.2016
Building Service Technician
Target Stores
10.1997 - 11.2012
Santa Teresa High School