Andrew Reed
Hagerstown,Maryland
Summary
Talented, ambitious, and hardworking individual with broad skills and experience in manufacturing, logistics, cabling, and customer service. Adept at handling multiple tasks competently on a daily basis and thriving under pressure. Key strength lies in driving good results to ensure customer satisfaction. Successfully involved in multiple contracts with various companies, overcoming diverse challenges by leveraging personal experience to assist others.
Overview
10
10
years of professional experience
Work History
Residential Cable Technician
Cavo Telecommunications
07.2023 - Current
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Enhanced system performance for clients through regular maintenance and upgrades of cable equipment.
- Ensured timely service delivery by effectively managing daily work schedules and prioritizing tasks.
- Facilitated seamless equipment transitions during upgrade periods, ensuring minimal service disruption for clients.
- Conducted quality assurance inspections on completed projects, ensuring adherence to industry standards and company guidelines.
- Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
- Demonstrated proficiency in utilizing various diagnostic tools for identifying malfunctions in complex cable systems.
- Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Driver/Supervisor
Myls Logistics inc.
09.2020 - 04.2023
- Performing pre and post trip inspections to ensure that all equipment is functioning and safe
- Working as a team to load cargo in a timely manor
- Organizing cargo throughout the day to remain quick and efficient
- Delivering cargo in a safe and timely manor to customer's home and business locations
- Maintaining a professional and friendly attitude while interacting with customers and team mates.
Salesperson/Supervisor
Sheetz
07.2014 - 09.2020
- Assisting guests with questions or needs during their visit
- Operation of a point of sale style cash register
- Food preparation
- Cleaning and organizing the store as needed
- Delegating tasks to members of the team to effectively serve our guests in a fast, friendly, and professional manor
- Addressing customer complaints
- Monitoring food time and temperature logs as well as ensuring food safety practices per Serve Safe and HACCP guidelines are adhered to
- Counting cash drawers to ensure accuracy as well as end of day procedures
- Working with others to problem solve for any number of situations that are not covered by standard operating procedures.
Education
High School Diploma -
Ebenezer Christian School
Hagerstown, MD01.2005
Skills
- Positive Attitude
- Team Oriented but not afraid to work independently
- Good Customer Service Skills
- Strong Desire to Learn and expand my role in any company I partner with
- Flexibility in scheduling and role responsibilities provided I'm given appropriate compensation and tools to succeed
- Time Management
- Verbal and written communication
- Staff Training and Development
- Cabling layouts
- Hand-tool proficiency
- Troubleshooting skills
- System Testing
- Device configuration
- Installing equipment
Personal Information
Title: Driver/Supervisor
Timeline
Residential Cable Technician
Cavo Telecommunications
07.2023 - Current
Driver/Supervisor
Myls Logistics inc.
09.2020 - 04.2023
Salesperson/Supervisor
Sheetz
07.2014 - 09.2020
High School Diploma -
Ebenezer Christian School
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