Andrew Rice
Berlin
Summary
I never thought I would survive customer service, let alone prosper for the last three years. I've spent the majority of my life in food service, and while it's not entirely relevant, I learned plenty of invaluable customer service skills that could be applied anywhere. I've always had an eye for the creative and fantastical, and on the side I run a regular Dungeons & Dragons campaign with ten friends. I also was introduced to skirmish/war games by one of those ten friends, and enjoy playing those as an additional pastime.
Overview
4
4
years of professional experience
Work History
Assistant Manager-In-Training
Applebee's Grill + Bar
01.2024 - Current
- Co-ran shifts while shadowing other managers, learning the ropes of management while not officially filling that role.
- Coordinated the dining room, working with the waitstaff to ensure that they had help when they needed it.
- Assisted the line cooks in the kitchen, filling in when necessary, and making sure they felt supported during busier hours (weekends, holidays, etc.).
- Took customer complaints over the phone and attempted to reach a middle ground when necessary.
Carside Specialist
Applebee's Grill + Bar
01.2022 - Current
- Handled orders, answered the phone, and ensured that the orders were made on time and correctly.
- Maintained a safe environment by following health and safety guidelines.
- Responded promptly to customer inquiries, complaints or requests in a professional manner.
- Kept customer and food preparation areas clean and well-organized.
- Reported issues with customers and orders to supervisors.
Cart Pusher
Walmart
01.2021 - 01.2022
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Improved customer satisfaction by promptly responding to requests for assistance and maintaining a clean parking lot.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Gathered and consolidated carts, freeing up additional cart return spaces.
Education
High School Diploma -
U-32
Montpelier, VT07-2021
Skills
- Employee coaching and mentoring
- Negotiation
- Conflict resolution
- Excellent communication
- Positive attitude
- Team leadership
- Employee training
- Customer service
- Communication skills
- Creativity
- Problem-solving skills
Timeline
Assistant Manager-In-Training
Applebee's Grill + Bar
01.2024 - Current
Carside Specialist
Applebee's Grill + Bar
01.2022 - Current
Cart Pusher
Walmart
01.2021 - 01.2022
High School Diploma -
U-32
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