Andrew Ritter
Leesburg,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over [Number]-year industry history.
Overview
18
18
years of professional experience
Work History
Correctional Officer
NYSDOCCS
11.2009 - 02.2022
- Conducted routine and emergency head counts.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Completed intake paperwork, fingerprints, and searches.
Cook Manager
Ryans Grayside
01.2004 - 02.2010
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Recruited and hired employees to build effective culinary team for $[Amount] annual revenue-producing restaurant.
Collector
American Express
02.2006 - 11.2009
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Observed other vehicles and pedestrians around collection truck to keep safe distance.
- Washed and disinfected collection truck to maintain professional standards.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Investigated accounts with balance errors using accounting software.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained records of collected materials and reported discrepancies.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
Education
Associate of Arts -
Culinary Institute of America
Hyde Park, NY01.1989
High School Diploma -
Hillsboro-Deering High School
Hillsboro, NH06.1987
Skills
- Program coordination
- Firearm Safety
- Records Management
- Correctional facility procedures
- Inmate Supervision
- First Aid Training
- Emergency Response
Timeline
Correctional Officer
NYSDOCCS
11.2009 - 02.2022
Collector
American Express
02.2006 - 11.2009
Cook Manager
Ryans Grayside
01.2004 - 02.2010
Associate of Arts -
Culinary Institute of America
High School Diploma -
Hillsboro-Deering High School