Passionate individual with recently obtained Criminal Justice degree. Energetic personality with outstanding interpersonal, analytical and critical thinking skills. Poised to build valuable experience and ready to contribute to team success. Dependable with a strong track record of attention to detail and proactive mindset. Highly-motivated and excited to take on new challenges.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Iowa Correctional Institution For Women
Mitchellville, IA
05.2024 - Current
Maintained order and safety by monitoring inmate behavior, conducting regular headcounts, and performing inspections and searches of cells, common areas, and inmates.
Responded promptly to emergencies, including fights, medical situations, and security breaches, ensuring swift resolution and safety compliance.
Performed pat-downs and body searches in women's facilities, adhering to legal and privacy standards, while monitoring surveillance systems to ensure secure inmate movement.
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Implemented rehabilitation programs aimed at reducing recidivism among inmates.
Participated in training sessions to stay current on best practices in corrections and emergency response.
Applied non-violent response tools and physical restraint during problematic situations.
Maintained detailed logs of inmate behavior, incidents, and daily activities.
Operated security control systems to monitor entrances, exits, and movement within the facility.
PO/RO Internship
5th Judicial Court District
Des Moines, IA
02.2024 - 05.2024
Developed and implemented policies and procedures to ensure safe operation of recreational facilities.
Monitored participants during recreational activities, ensuring adherence to safety guidelines.
Maintained accurate records of attendance at recreational events.
Conducted regular inspections of recreation areas to identify potential hazards or maintenance needs.
Provided customer service by responding promptly to inquiries from patrons regarding recreation programs or services.
Adhered to applicable laws, regulations, codes, ordinances, standards, policies, and procedures related to recreation programs.
Communicated effectively with supervisors, co-workers, volunteers, program participants, and other stakeholders involved in recreation programming.
Developed and implemented communications strategies for various projects.
Worked well in team environment as well as independently.
Shadowed staff and learned advanced work.
Shadowed PO's as well as RO's in daily tasks with clients.
Customer Service Cashier
Casey's Gas Station
West Des Moines, IA
08.2023 - 04.2024
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Resolved customer complaints in a professional manner.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Complied with all health and safety regulations while performing job duties.
Answered incoming phone calls from customers regarding product availability or store locations.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Greeted customers and responded to informational requests.
Education
Bachelor of Arts - Criminal Justice
Iowa State University
Ames, IA
05-2024
High School Diploma -
Newton Senior High School
Newton, IA
05-2020
Some College (No Degree) - Criminal Justice
Des Moines Area Community College
Ankeny, IA
Skills
Cash Handling
Order coordination
Guest Services
Customer Complaint Resolution
Customer Service
Facility Maintenance
Security Procedures
Drug Testing
Public Safety
Suicide Prevention
Verbal Communication
De Escalation Tactics
Incident documentation
Crisis Management
Excellent problem solver
Ethical standards of conduct
Safety
First Aid Training
Substance Abuse Knowledge
Program coordination
Stress Tolerance
CPR Certified
Affiliations
Motivated activist
Writing/Journaling
Photography
Playing/Listening to Music
Camping/Hiking
Graphic Design (Canva, Powerpoint, ADOBE)
Accomplishments
Multiple high-school and college essay's chosen to be used as references and put on display.