Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Andrew Rivas

Annapolis,MD

Summary

Proven Retail Sales Associate at Navy Exchange, adept in customer service and product knowledge, significantly enhanced customer loyalty through exceptional engagement and problem-solving skills. Excelled in relationship building, ensuring repeat visits without relying on promotions. Skilled in POS system operation, seamlessly integrating technology for efficient service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Navy Exchange
Annapolis, MD
05.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Education

Associate Of Arts - Transfer Studies

Anne Arundel Community College
Arnold, MD
05.2024

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Product Knowledge
  • FLUENT IN LANGUAGE
  • Stocking and Receiving
  • Customer Assistance
  • Customer Engagement
  • POS System Operation
  • Customer Needs Assessment
  • Relationship Building

Affiliations

The treasurer to the stores Rec committee

Accomplishments

Employee of the month, employee of the quarter, on the spot awards

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Navy Exchange
05.2020 - Current

Associate Of Arts - Transfer Studies

Anne Arundel Community College
Andrew Rivas