Andrew Rivera
Staten Island,NY
Summary
Experienced professional seeking growth opportunities to expand knowledge and skills in customer service and management. Committed to delivering exceptional service and ensuring customer satisfaction through effective communication and problem-solving abilities. Strong interpersonal skills, leadership qualities, and dedication to achieving organizational goals. Ready to take on new challenges and make a positive impact in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Microsoft Expert
Best Buy
2795 Richmond Ave Ste 39, Staten Island, NY 10314
10.2021 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Supervisor
Starbucks
28 West 48th Street, New York, NY 10036
04.2017 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Assistant store manager
Dollar tree
2182 3rd Avenue, 3rd Avenue East Harlem, New York
04.2014 - 04.2017
- Analyzed financial and performance data, and created necessary action plans
- Gave exceptional customer service
- Opening, closing and overnight procedures
- Led large groups of associates
- Schedule employees/delegate tasks
- Created and built store schedule
- Bookkeeping (register counts, safe deposits, armored car pickups, banking, etc.)
- Order, and stock merchandise
- Train staff to deliver outstanding customer service.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Arts - Criminal Justice
Berkeley College
3 E 43rd St, New York, NY 10017GED -
Glenmont Job Corp Academy
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Team motivation
- Conflict Resolution
- Sales proficiency
- Performance Improvement
- Positive Attitude
- Problem-Solving
- Team Leadership
- Team Collaboration and Leadership
- Motivational Leadership
References
References are available on request.
Timeline
Microsoft Expert
Best Buy
10.2021 - Current
Supervisor
Starbucks
04.2017 - 06.2021
Assistant store manager
Dollar tree
04.2014 - 04.2017
Associate of Arts - Criminal Justice
Berkeley College
GED -
Glenmont Job Corp Academy