Andrew Roach
Wethersfield,Connecticut
Summary
Remove excel in prioritizing and managing a heavy work flow without direct supervision. Excellent interpersonal skills, strong writing and editing capability. I am confident. I also work and coordinate well with teams. I possess knowledge of cultures and the ability to multitask. I am analytical, competent, patient, honest and attentive to details.
Overview
19
19
years of professional experience
Work History
TEAM SUPERVISOR
MERCY HOUSING AND SHELTER CORP
Hartford, CT
08.2025 - Current
- Oversaw daily operations of housing and shelter program to ensure effective service delivery.
- Directed team activities to ensure smooth operations and effective collaboration. by answering questions and solving complex problems daily.
- Trained new team members on policies and procedures.
- Facilitated regular team meetings to address concerns and share program updates, fostering open communication.
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Evaluated individual team member's performance and provided constructive criticism.
- Worked closely with the Connecticut Department of Mental Health and Addiction Services (DMHAS) to coordinate referrals, verify participant eligibility, and support the delivery of behavioral health, and supportive housing services
COMMUNITY SOCIAL WORKER II
MERCY HOUSING AND SHELTER CORPORATION
Hartford, Connecticut
08.2023 - 08.2025
- Served as peer mentor to fellow Community Social Workers, providing guidance, support and knowledge-sharing to strengthen case management practices, documentation, and client service delivery
- Guided clients in accessing essential resources, enhancing their stability in housing, food security, medical care, and employment opportunities.
- Developed crisis intervention plans to provide support in times of distress.
- Conducted assessments, interviews, and home visits to evaluate clients' needs and develop individualized service plans.
- Advocated for vulnerable populations, influencing policy and resource allocation at local, state, and federal levels.
- Assisted in obtaining resources from social, health and welfare agencies to meet needs of residents.
- Maintained accurate case records, including progress notes and referrals.
- Advocated on behalf of vulnerable populations at local, state, and federal levels.
- Cultivated partnerships with community organizations, fostering a robust support network for clients.
- Evaluated social and family information to determine plans for treatment.
- Researched new methods of providing social services more efficiently and effectively.
- Participated in training sessions related to best practices in the field of social work.
- Protected patient operations and maintained patient confidence by keeping information confidential.
DIRECT SUPPORT PROFESSIONAL
PATHLIGHT GROUP
Springfield
11.2019 - 01.2025
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported individuals with disabilities in daily living activities.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted clients in developing social and communication skills.
- Accompanied individuals on outings to promote independence and integration into the community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided transportation assistance to appointments and community events.
- Collaborated with healthcare professionals to ensure comprehensive care.
ASSISTANT RESIDENTIAL PROGRAM MANAGER
CHD CENTER FOR HUMAN DEVELOPMENT
Hartford, US
10.2022 - 07.2023
- Coordinated daily operations of residential programs for individuals with developmental disabilities.
- Monitored compliance with state and federal regulations for residential services.
- Managed scheduling and staffing to ensure adequate coverage in residential facilities.
- Assisted in developing individualized support plans for program participants.
- Provided guidance and support to direct care staff in crisis intervention situations.
- Provided crisis intervention services during emergencies.
- Facilitated training sessions for staff on best practices and safety protocols.
- Delivered crisis intervention services during emergencies to ensure client safety.
- Monitored client behavior and intervened to ensure safety.
- Facilitated group activities designed to promote socialization skills among clients.
CASE MANAGER
CHD CENTER FOR HUMAN DEVELOPMENT
Hartford
03.2020 - 07.2023
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs.
- Referred clients to community resources for essential services, providing actionable information on application processes to facilitate access.
- Provided support in grief, stress, and chemical dependency.
- Developed and reviewed service plans collaboratively with clients, conducting follow-ups to evaluate effectiveness and ensure needs were met.
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply.
- Assisted elderly with self-help skills to promote greater independence.
- Advocate for clients, providing them with resources and work referrals.
- Manage many cases at any given time.
- Develop action plans for prompt case resolution.
- Participate in staff meetings and continuing education trainings.
- Recommend resolution for each case.
- Engaged families in treatment planning process through regular communication updates.
- Participated in weekly team meetings to discuss overall performance of the residential program.
- Facilitate training and counseling sessions for all clients.
- Managed multiple client cases simultaneously to ensure effective service delivery.
- Provide medical support as well as services that residents are not able to perform independently, such as meal preparation, household chores and personal grooming.
- Accompany elderly on community life outings, medical appointments and other recreational activities.
- Provide individual and group counseling services.
- Established partnerships with local businesses to create job opportunities for clients transitioning out of facility, enhancing their employment prospects.
- Established relationships with local businesses in order to create job opportunities for clients transitioning out of the facility.
- Assisted in developing strategies for addressing challenging behaviors exhibited by clients.
- Provided support in such areas as grief, stress and chemical dependency.
- Conduct home visits and schedule follow-up appointments.
- Provided case management services such as referrals for additional services or assistance with obtaining housing or employment opportunities.
RESIDENTIAL SUPPORT ASSOCIATE
HARC INC
Hartford
03.2019 - 10.2019
DIRECT SUPPORT PROFESSIONAL
MOSAIC INC
Cromwell
05.2015 - 10.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Supported individuals with disabilities in daily living activities.
- Implemented individualized care plans based on client needs.
- Coordinated recreational activities to promote engagement and enjoyment.
- Collaborated with healthcare professionals to ensure comprehensive care.
- Provided transportation assistance to appointments and community events.
- Fostered a safe and inclusive environment for all clients.
BEHAVIORAL HEALTH CONSULTANT
VINFEN
Windsor
10.2012 - 01.2019
- Collaborated with community partners to enhance clients' access to essential resources, improving their overall well-being.
- Advised clients on personal development, focusing on financial literacy and life skills to empower their independence.
- Provided crisis intervention services to stabilize client's emotional state.
- Monitored progress of clients through data collection and analysis as well as regular meetings with staff members.
- Developed program plans for individuals and assisted in plan development.
- Assist individuals that need support in order to access the community, to make friends, to have fun and to be as self-sufficient as possible.
- Facilitated resolution of interpersonal conflicts between residents to promote a harmonious living environment. between residents.
- Developed and implemented individualized program plans to address specific client needs, facilitating personal growth and self-sufficiency.
- Supported individuals in accessing community resources to foster social connections and independence. that need support in order to access the community, to make friends, to have fun and to be as self-sufficient as possible.
- Assist and support elderly in self-help skills designed to encourage independence.
- Establish and maintain a therapeutic rapport with elderly.
- Accompany elderly on community life outings, medical appointments and other recreational activities.
- Provide medical support, as well as services that residents are not able to perform independently, such as meal preparation, household chores and personal grooming.
- Transport individuals to jobs on a daily basis.
- Provide assistance to residents who have limited mobility by helping them walk and/or transporting residents.
- Recruited, trained, and supervised staff members on best practices for working with clients.
- Provided daily transportation for individuals to their job locations to ensure timely arrival. to jobs on a daily basis.
- Provided daily support to residents with personal care tasks to enhance their quality of life. with daily living.
- Mediated interpersonal problems between residents.
- Perform administrative tasks such as answering phones, greeting visitors and providing documentation of care and assistance.
- Implement programs designed to meet the social, emotional, physical and personal needs of individuals.
- Implement programs designed to meet the social, emotional, physical and personal needs of individuals.
SALES REPRESENTATIVE
HOFFMAN AUDI
East Hartford
06.2007 - 01.2010
- Demonstrated award winning sales in highly competitive industries.
- Recognized by company for outstanding sales service.
- Managed operational details related to sales to ensure seamless processes.
- Cultivated and strengthened positive relationships within and outside the organization.
- Developed, maintained and promoted positive relationships internally as well as externally.
- In charge of all operational details in relation to sales.
- Attended and completed the company's prestigious training program.
- Achieved and sustained perfect customer satisfaction in region and district monthly.
Education
GENERAL STUDIES -
BLOOMFIELD HIGH SCHOOL
Bloomfield, CTCOMPLETED COURSEWORK - SPORTS MEDICINE
MANCHESTER COMMUNITY COLLEGE
Manchester, ConnecticutSkills
- Crisis intervention
- Needs Assessment
- Mental Health Assessment
- Behavioral Health
- Case Management
- Support Coordination
- Service Coordination
- Team Leadership
- Staff supervision
- Effective communication
- Individual Counseling
- Client advocacy
- Conflict resolution
- Time Management
- Active Listening
Timeline
TEAM SUPERVISOR
MERCY HOUSING AND SHELTER CORP
08.2025 - Current
COMMUNITY SOCIAL WORKER II
MERCY HOUSING AND SHELTER CORPORATION
08.2023 - 08.2025
ASSISTANT RESIDENTIAL PROGRAM MANAGER
CHD CENTER FOR HUMAN DEVELOPMENT
10.2022 - 07.2023
CASE MANAGER
CHD CENTER FOR HUMAN DEVELOPMENT
03.2020 - 07.2023
DIRECT SUPPORT PROFESSIONAL
PATHLIGHT GROUP
11.2019 - 01.2025
RESIDENTIAL SUPPORT ASSOCIATE
HARC INC
03.2019 - 10.2019
DIRECT SUPPORT PROFESSIONAL
MOSAIC INC
05.2015 - 10.2019
BEHAVIORAL HEALTH CONSULTANT
VINFEN
10.2012 - 01.2019
SALES REPRESENTATIVE
HOFFMAN AUDI
06.2007 - 01.2010
GENERAL STUDIES -
BLOOMFIELD HIGH SCHOOL
COMPLETED COURSEWORK - SPORTS MEDICINE
MANCHESTER COMMUNITY COLLEGE