Rosario Santoro
Summary
To gain employment in a professional establishment where there is opportunity for advancement and gain longevity.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Team Leader/Clinical Supervisor
CASES
03.2023 - Current
- Conducting bi-weekly supervision to 13 staff members
- Running both HH+/Forensic ICM Program
- Ensuring adherence to all policies and procedures
- Coordinating with OMH/Parole Officers
- Ensure timeliness and accuracy of all required documentation
- Monitoring staff shifts and timecards
- Closely involved with interviewing/hiring process
- Monitoring billing and expenditures.
Homes Unit Supervisor
Housing Works
06.2020 - 03.2023
- Conducting weekly clinical supervisions with 6-8 care managers
- Monitoring adherence with all Health Homes requirements
- Lead supervisor for HH+ team
- Ensure timeliness and accuracy of all required documentation
- Monitoring staff shifts and timecards
- Adherence to all DOHMH policies and procedures.
Care Coordinator Supervisor
Community Healthcare Network-CHN
09.2019 - 06.2020
- Ensuring timeliness and compliance with documentation
- Conducting clinical bi-weekly supervision
- Supervising Health Homes and HARP cases
- Monitoring Billing and expenditures
- Monitoring day to day activities and production of staff
- Adhering to all DOHMH policies and procedures.
Program Director
Blended Case Management Program Transitional Services for NY, Inc
04.2010 - 03.2019
- Of the Behavioral Health Care Coordination Program (BHCC) & Mobile Outreach Program Programs (MOP)
- Providing clinical education to staff members
- Ensuring that all required visits are made and documented
- Ensuring that staff complies with Care Coordination
- Monitoring all staff on adherence to DOHMH guidelines
- Monitoring all Health Home Core Services/policies/procedures
- Monitoring billing and expenditures
- Ensuring compliance with all AOT mandates
- Attending administrative and DOHMH meetings monthly.
Program Assistant Director/Team Captain/Intensive Case Manager
Blended Case Management Transitional Services for NY, Inc-TSINY
10.2003 - 04.2010
- Monitoring team members and compliance with documentation
- Providing clinical assistance to team members
- Conducting assessments and creating care plans
- Assisting consumers with securing entitlements and housing
- Collaborating with service providers on consumer's progress.
Supportive Case Manager
The Bridge Inc
02.2002 - 10.2004
- Assisting consumers with entitlements and housing
- Conducting assessments and treatment plans
- Advocating, facilitating, and making referrals for consumers
- Collaborating with providers on a regular basis.
Supportive Case Manager
Puerto Rican Family Institute-PRFI
09.2000 - 02.2002
- Supportive Case Manager (SCM)
- Assisting consumers with entitlements and entitlements
- Making referrals, coordinating with providers
- Creating goals for consumers and assessments.
Per Diem Counselor
the Underserved, SUS
07.1998 - 09.2000
- MICA Residence
- Provided counseling to MICA clients
- Assisted with medication delivery
- Secured premises/ensuring clients signed in/out.
Intern Case Manager
Treatment Alternative-TASC
06.1994 - 08.1995
- Monitored formerly incarcerated consumers with treatment
- Working with Criminal Courts with placement into rehab
- Administering drug testing to consumers
- Reporting back to courts on consumer's progress.
Education
Master's Degree in Social Work -
Hunter College School of Social Work
12.2000
Skills
- Time Management skills
- Organizational skills
- Problem Solving abilities
- Crises Intervention/Problem Solving skills
- Communication skills, both verbal and written
- Computer proficiency such as word and excel
- Supervising experience
- Case Management
- Crisis Intervention
Certification
Residential Care/Assisted Living Administrator
Timeline
Team Leader/Clinical Supervisor
CASES
03.2023 - Current
Homes Unit Supervisor
Housing Works
06.2020 - 03.2023
Care Coordinator Supervisor
Community Healthcare Network-CHN
09.2019 - 06.2020
Program Director
Blended Case Management Program Transitional Services for NY, Inc
04.2010 - 03.2019
Program Assistant Director/Team Captain/Intensive Case Manager
Blended Case Management Transitional Services for NY, Inc-TSINY
10.2003 - 04.2010
Supportive Case Manager
The Bridge Inc
02.2002 - 10.2004
Supportive Case Manager
Puerto Rican Family Institute-PRFI
09.2000 - 02.2002
Per Diem Counselor
the Underserved, SUS
07.1998 - 09.2000
Intern Case Manager
Treatment Alternative-TASC
06.1994 - 08.1995
Master's Degree in Social Work -
Hunter College School of Social Work