ANDREW ROBERT SWARTZ
Mansfield
Summary
Operations leader with 5+ years of experience driving revenue growth, improving customer satisfaction, and leading cross-functional operations in fast-paced, service-focused environments. Proven ability to manage P&L, improve process efficiency, lead teams, and solve problems that impact both customers and business performance. Strong background in operational execution, team development, and data-driven decision making.
Results-driven Branch Rental Manager with a knack for enhancing productivity and efficiency in operations. Specialize in fleet management, customer service excellence, and operational optimization. Excel in leadership, problem-solving, and communication, ensuring smooth branch operations and high client satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Branch Rental Manager
Penske Truck Leasing
01.2022 - Current
- Increased revenue 15-25% year over year and optimized fleet utilization by 20%.
- Oversaw full P&L responsibility and achieved cost reductions of over 10%.
- Reduced downtime by 15% through stronger maintenance coordination and operational follow-through.
- Directed hiring initiatives and enhanced retention by 15% through effective team support.
Consumer Development Manager
Penske Truck Leasing
01.2021 - 01.2022
- Drove 20% revenue growth while expanding accounts by 25%, enhancing overall market presence.
- Strengthened customer relationships by identifying needs and removing friction, fostering long-term account growth.
- Improved conversion rates by 15% through targeted coaching and training initiatives.
Sales & Operations Trainee
Penske Truck Leasing
01.2021 - 12.2021
- Supported daily operations while maintaining 95%+ customer satisfaction.
- Coordinated daily operations and logistics for efficient vehicle maintenance scheduling.
- Supported the preparation of vehicles for customer pickup and delivery.
- Managed inventory and tracked parts and supplies to ensure availability for operations.
- Built a foundation in customer service, operational problem-solving, and team support in a high-volume environment.
- Created strategies to optimize workflow processes, enhancing collaboration across multiple departments.
- Monitored operations activities to identify potential risks and devised mitigation plans.
Education
Bachelor of Applied Science - Business Administration And Management
University of North Texas
Denton, TX 01.2017 - 05.2021
Skills
- Customer Experience
- Customer acquisition
- Customer relationship management
- P&L Management
- Budgeting & Cost Control
- Revenue optimization
- Process Improvement
- Asset Utilization
- Cross-Functional Operations
- Safety & Compliance
- Team Leadership
- Training & Coaching
- Team leadership
Timeline
Branch Rental Manager
Penske Truck Leasing
01.2022 - Current
Consumer Development Manager
Penske Truck Leasing
01.2021 - 01.2022
Sales & Operations Trainee
Penske Truck Leasing
01.2021 - 12.2021
Bachelor of Applied Science - Business Administration And Management
University of North Texas
01.2017 - 05.2021