Matthew Cleveland
Dallas,GA
Summary
Experienced Business Manager in hospitality/travel industry, specializing in employee development, customer service, inside/outside sales, and marketing. Consistent top performer among peers in industry with strong analytical, interpersonal, and time management skills with emphasis on relationship building and employee growth.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
03.2022 - Current
- Analyzing monthly revenue statement to develop strategies for revenue growth year over year.
- Collaborating with support departments to maintain fleet health, business compliance, and revenue strategies.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged personal and professional development.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problem solving.
- Providing multiple daily updates to direct supervisor and support departments regarding business operation.
- Demonstrating interpersonal and communication skills, fostering collaborative relationships with cross-functional teams and customers to facilitate effective information gathering, requirement analysis, and solution implementation.
- Training/developing staff to meet KPI goals.
- Consistently ranking first in Customer Service Scores in region, posting highest Service Score in company April 2022.
- Providing callers with product and customer service information to foster brand loyalty.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
05.2021 - 03.2022
- Resolved customer disputes to maintain positive relationships and increase customer base
- Implemented rental asset processes and cleanliness standards
- Trained and guided team members to maintain high productivity and performance metrics
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics
- Generated leads for Insurance, Corporate, and Dealership rentals through targeted marketing
- Grew business by 50% over 6 months by implementing targeted marketing
- Trained new employees on proper protocols and customer service standards
Management Trainee
Enterprise Rent-A-Car
01.2020 - 04.2021
- Explained services and products to customers in friendly and engaging way
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Shouldered management responsibilities during absence of manager
- Assisted established management staff with operational oversight, business development and process improvement strategies
Account Representative
Ryan Scott State Farm Agency
08.2019 - 12.2019
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Utilized digital and telephone approaches to generate sales leads
- Developed and deepened customer relationships to drive revenue growth
- Recorded prospect contact information in Electronic Client Relationship Manager (ECRM)
- Maintained friendly and professional customer interactions at all times
Independent Undergraduate Research
UNG Department Of Chemistry
09.2018 - 11.2018
- Researched industrial flavor/distillation manuals to determine key volatile flavor compounds of interest and their production/extraction methods
- Developed analytical method of volatile flavor compound elucidation in brandy spirit samples based on literature searches
- Analyzed spirit samples from Ivy Mountain Distillery via GC-MS to determine volatile flavor compounds present in order to reverse engineer Peach Brandy recipe
- Compared sample spectra to peach cultivar samples in chemistry/horticulture literature to determine suitable replacement peach to closely match/enhance original recipe, based on original sample’s aromatic flavor profile
- Presented findings to both Master and Assistant Distillers at Ivy Mountain Distillery (research was then presented to board of investors at Distillery), and subsequently presented research via multi-media presentation to UNG Chemistry Faculty and Undergraduate Peers for evaluation
Education
Bachelor of Science - Chemistry
University of North Georgia
Dahlonega, GA2018
Skills
- Adept at team collaboration
- Interpersonal communication skills
- Experience in client service
- Proficient in Microsoft Suite
- Individualized staff training and development
- Adaptability
- Attention to Detail
- Time management
Affiliations
- Kappa Sigma Fraternity
- National Society of Collegiate Scholars
- Order of Omega Honors Society
- Society of Chemistry Students
- American Chemical Society Member
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
03.2022 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
05.2021 - 03.2022
Management Trainee
Enterprise Rent-A-Car
01.2020 - 04.2021
Account Representative
Ryan Scott State Farm Agency
08.2019 - 12.2019
Independent Undergraduate Research
UNG Department Of Chemistry
09.2018 - 11.2018
Bachelor of Science - Chemistry
University of North Georgia