Jacob Howell
Albuquerque,NM
Summary
Hardworking and passionate individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for taking the best approach to identify and address issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
11.2023 - Current
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Implemented inventory management processes to reduce vehicle downtime and increase availability for customers.
- Helped train new staff on company policies, procedures and standards.
- Managed multiple tasks in high-volume environment.
- Evaluated performance metrics and financial statements regularly to assess progress towards goals and identify areas for improvement
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
Assistant Branch Rental Manager
Enterprise Mobility
10.2021 - 10.2023
- Enhanced customer satisfaction by addressing and resolving rental issues promptly.
- Assisted in staff training to ensure excellent customer service and product knowledge.
- Assisted upper management with enhancing branch performance metrics for revenue generation and customer service scores
- Assisted upper management with identifying areas of opportunity on branch's monthly financial statement.
Management Trainee/Management Assistant
Enterprise Mobility
03.2020 - 01.2021
Education
BBA - Accounting
University of New Mexico
Albuquerque, NM12.2020
Skills
Staff Training and Development
Customer Service
Problem-Solving
Time Management
Excellent Communication
Organizational Skills
Team Collaboration
Effective Communication
Schedule Management
Adaptability
Accomplishments
- Recognized as "VIP" Branch Rental Manager in December 2023 for being the top ranked branch manager in metrics measuring branch profitability, fleet growth and excellent customer service
- Recognized for achieving the highest fleet growth percentage for the 2024 fiscal year
Timeline
Branch Rental Manager
Enterprise Mobility
11.2023 - Current
Assistant Branch Rental Manager
Enterprise Mobility
10.2021 - 10.2023
Management Trainee/Management Assistant
Enterprise Mobility
03.2020 - 01.2021
BBA - Accounting
University of New Mexico