DANTE ALSTON
Jersey City,NJ
Summary
Accomplished, multifaceted leader with over 10 years of experience consistently rising through ranks. Well-versed in sales, personnel management, risk management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service
Overview
9
9
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
Newark, NJ
03.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Produced daily, monthly, and quarterly reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met or exceeded monthly sales goals as team leader by up to 5%.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
Lead Bank Teller
M&T Bank
Jersey City, NJ
01.2018 - 03.2019
- Support branch goals by identifying opportunities to deepen customer relationships through huddles, one-one one’s and on the spot coaching.
- Ensure a strong sales and service culture by fostering an environment in which all branch employees work together to achieve branch goals.
- Demonstrated flexibility and willingness to take on new roles and responsibilities with daily,monthly and quarterly operation activity.
- Coach, mentor, and lead tellers by examples in adhering to policy procedures. demonstrating sound judgment within established limits.
Lead Teller
Wells Fargo
Jersey City, NJ
05.2015 - 08.2017
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ12.2017
Skills
- Staff Training and Development
- Sales strategy development
- Profit and Loss Management
- Financial Product Sales
- Cost and Budget Analysis
- Team Development
- Problem-Solving
- MS Office Applications
- Data Collection & Research
Timeline
Branch Rental Manager
Enterprise Mobility
03.2019 - Current
Lead Bank Teller
M&T Bank
01.2018 - 03.2019
Lead Teller
Wells Fargo
05.2015 - 08.2017
Bachelor of Science - Computer Science
New Jersey City University