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Andrew Robin
Florissant,MO
Work Preference
Summary
Dedicated Operations Lead with a strong focus on enhancing client satisfaction through effective KPI monitoring and strategic process improvements. Proven ability to manage workflows and team development, ensuring alignment with client expectations across diverse programs.
Overview
6
6
years of professional experience
Work History
Client Delivery Lead
Ansira
St Louis, Missouri
02.2024 - Current
- Managed client relationships to enhance satisfaction and align service delivery with client expectations.
- Monitored KPIs such as response time, resolution rate, and service level agreement compliance to assess performance against targets.
- Identified improvement areas in client delivery process and developed strategies to optimize effectiveness.
- Managed the workflow and operations of client co-op programs for clients in both America and Canada.
- Coordinated project timelines and resources for successful client onboarding.
- Developed training programs to enhance team skills in client engagement strategies.
- Oversaw account management activities to maintain high service standards.
- Worked closely with a global team to ensure a consistent workflow and execution of tasks within firm deadlines.
Senior Operations Specialist
Ansira
St Louis, Missouri
08.2021 - 02.2024
- Maintained operational procedures to streamline daily workflow and enhance operational efficiency.
- Processed claims, monitored pre-approvals, and managed customer service requests to maintain service quality.
- Created training materials to onboard new staff and support team development.
- Personal Error Rate for Web PAs 0.04% and Non-web PAs 0.041% when the department standard was anything below 5%.
Youth Director
St. Marks United Methodist Church
Florissant, USA
10.2020 - 09.2023
- Oversaw youth ministry budget, ensuring alignment with program goals and tracking all expenses.
- Analyzed revenue and program cost data to determine budget priorities.
- Designed, executed, and oversaw creative fundraising events designed to raise money for the church and group.
Education
Bachelor of Arts - Marketing, Ethical Reasoning
Lindenwood University
Saint Charles, MO05-2021
Skills
- Client management
- Project management
- KPI analysis
- Process Improvement
- Strategic Analysis
- Organization
- Teamwork
- Adaptability
- Communication
Timeline
Client Delivery Lead
Ansira
02.2024 - Current
Senior Operations Specialist
Ansira
08.2021 - 02.2024
Youth Director
St. Marks United Methodist Church
10.2020 - 09.2023
Bachelor of Arts - Marketing, Ethical Reasoning
Lindenwood University