Andrew Rodell
Shallotte,NC
Summary
Motivated and detail-oriented individual, with document development and control experience. Knowledgeable as production technician and logistics lead. Very adaptable to multiple uses of programs and systems or applications. Able to take initiative working independently and leading others.
Overview
20
20
years of professional experience
Work History
CX Analyst
Provalus
08.2022 - Current
- Analyzing data of customer experience to gain actionable insights
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Processing forms, orders and applications requested by the customers
- Managing administration, communicating, and coordinating with internal departments
Production Tech
ASTi, inc
02.2021 - 07.2022
- Corresponded with IT to create SOPs for installing software on new systems
- Tech in production lab for audio/communication company dealing with flight training simulators both military and commercial
- Developed, managed detailed inventory of hardware and software
- Modify/install hard drive, DVD drive, NIC/ETH ports per production spec
- Daily meeting with Quality Control
Production Associate
Quantadyn Corporation
08.2019 - 02.2021
- Created and edited build manuals for proprietary equipment
- Organizing all hardware and cables based on documentation
- Provide direct assistance to multiple job divisions and personnel
- Assembling and testing electronics and hardware for new systems
- Repair electronics on existing systems
Logistics Associate/Material Handler
Manpower
03.2019 - 08.2019
- Completed timely data entry of new orders, organized containers and placed in accurate storage locations
- Reviewed inventory reports and activity to ensure correct documentation
- Informed purchasing team of missing or damaged inventory immediately
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
Delivery Driver
Amazon
11.2018 - 03.2019
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
- Loaded and unloaded delivery van per shift; delivered throughout Northern Virginia using tech device and knowledge of area
- Passed two day driving course in top 10%
Executive Chef
Simply Elegant Catering
04.2011 - 08.2018
- Oversaw all business operations for the restaurant, including customer service, sales, strategic planning, policy development and inventory control
- Handled scheduling, inventory management and supply ordering to ensure fully stocked kitchen
- Ensured personnel safety, kitchen sanitation and proper food handling
- Trained and managed kitchen personnel and supervised all related activity
- Received Gold Carrot award in Fairfax County for 2017
Education
Bachelor of Professional Studies - Restaurant and Culinary Management
Culinary Institute of America
Hyde Park, NYAssociates of Occupational Studies - Culinary Arts
Culinary Institute of America
Hyde Park, NYAssociates of Science - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Proficient with MS Office suite
- Thorough
- OSHA 10 Certified
- Strong math aptitude
- Multitasking
- Safety and Compliance
- Time Management
- Adaptable
- Troubleshooting
- Organizational Skills
- Interpersonal Skills
- Quality control
Timeline
CX Analyst
Provalus
08.2022 - Current
Production Tech
ASTi, inc
02.2021 - 07.2022
Production Associate
Quantadyn Corporation
08.2019 - 02.2021
Logistics Associate/Material Handler
Manpower
03.2019 - 08.2019
Delivery Driver
Amazon
11.2018 - 03.2019
Executive Chef
Simply Elegant Catering
04.2011 - 08.2018
Bachelor of Professional Studies - Restaurant and Culinary Management
Culinary Institute of America
Associates of Occupational Studies - Culinary Arts
Culinary Institute of America
Associates of Science - Business Administration
Northern Virginia Community College
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