Summary
Work History
Education
Skills
Accomplishments
Timeline
Woodman of the World History Award
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Nathan Sellers

Elizabethtown,NC

Summary

Results-driven CX Analyst at Provalus with strong analytical thinking and customer service skills. Expert in data validation and cross-functional collaboration, enhancing process efficiency. Proficient in SQL and MS Excel, leveraging finance knowledge to support informed decision-making and improve customer satisfaction. Committed to delivering accurate documentation and reporting.

Work History

CX Analyst

Provalus
2026.07 - Current

Answered calls regarding health insurance from customers with questions.

  • Validated records for accuracy, completeness, and consistency across internal systems.
  • Collaborated with cross-functional teams to resolve data and process issues.

Education

Bachelor of Arts - History

University of North Carolina At Pembroke
Pembroke, NC
2026-05

Associate of Arts - Business

South-Eastern Community College
Whiteville, NC
2024-05

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Customer Service
  • Insurance Knowledge
  • Finance Knowledge
  • Supervisor experience
  • Writing
  • Team collaboration and leadership
  • Documentation and reporting
  • Critical thinking
  • Data research and validation
  • Decision-making
  • SQL and databases

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

CX Analyst

Provalus
2026.07 - Current

Bachelor of Arts - History

University of North Carolina At Pembroke

Associate of Arts - Business

South-Eastern Community College

Woodman of the World History Award

Highest GPA and proven knowledge of history in North Carolina. 

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