Lynn Colsson
Tucker,GA
Summary
Accomplished leader committed to enhancing customer satisfaction, leveraging over 15 years of expertise in management, training, and team development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CX Analyst
Enewton Design
Atlanta, GA
12.2024 - Current
- Identified process improvement opportunities to enhance operational efficiency across organization.
- Resolved customer needs promptly and effectively to ensure satisfaction.
- Cultivated positive relationships with staff and management to foster collaboration.
Office Administrator
ACS, Inc.
Tucker, Georgia
07.2021 - 11.2024
- Delivered comprehensive administrative support to CFO, enhancing overall office efficiency.
- Coordinated daily operations, streamlining processes and optimizing workflow.
- Implemented and maintained organized electronic filing systems for efficient data retrieval.
- Managed personnel files in compliance with legal standards, supporting Human Resources functions.
- Executed data entry tasks across multiple software platforms, including MS Excel.
- Participated in special projects as assigned by senior management team.
District Manager
James Avery Artisan Jewelry
Kerrville, Texas
06.2012 - 06.2020
- Supervised activities of 10 retail stores, achieving over $20 million in annual sales.
- Communicated company objectives to leadership teams, ensuring alignment with key performance metrics.
- Fostered teamwork through regular store visits and delivered ongoing training.
- Established high standards for customer service, collaborating with teams to enhance experience.
- Managed personnel matters including recruitment, hiring, performance reviews, and disciplinary actions.
- Regularly communicated updates on corporate policies or procedures to store-level employees.
- Served as liaison between corporate partners and retail operations.
Training Manager
James Avery Artisan Jewelry
Kerrville, Texas
05.2004 - 06.2012
- Facilitated training for newly promoted managers, focusing on management duties and company culture.
- Designed and coordinated training programs to improve skill sets and integration for new managers.
- Collaborated with corporate partners and retail operations on strategic initiatives,
Education
Bachelor of Arts - Journalism/Public Relations
Georgia State University
Atlanta, GASkills
- Communication
- Customer Service
- Organizational Skills
- Teamwork/Collaboration
- Microsoft Office
- Data/Document Management
Certification
- DiSC Profile
- The Role of a Leader - MOHR Training
- 5 Voices Communication - Giant Worldwide
- Working Genius
Timeline
CX Analyst
Enewton Design
12.2024 - Current
Office Administrator
ACS, Inc.
07.2021 - 11.2024
District Manager
James Avery Artisan Jewelry
06.2012 - 06.2020
Training Manager
James Avery Artisan Jewelry
05.2004 - 06.2012
Bachelor of Arts - Journalism/Public Relations
Georgia State University