Chariz Flack
New Market
Summary
Highly specialized in Quantitative and Qualitative data analysis to improve customer service, retention, increase profit, and help maintain compliance adherence in Sales, Service, and Healthcare. Proven track record of efficiently managing multiple priorities and deadlines with meticulous attention to details.
Overview
10
10
years of professional experience
Work History
CX Analyst
TPG, Inc
02.2022 - Current
- Gather customer feedbacks, sales metrics and compliance reports
- Use CRM system and transaction records to identify patterns and trends
- Use analytics tool to assess customer behavior, sales performance, and compliance adherence
- Annotate data with AI tools to help understand customer preferences and predict the trends
- Conducts research, creating documents, reporting and answering to the inquiries requested by clients and customer success team
- Programs used: Microsoft Excel, Word, Powerpoint, Teams, Citrix, Sharepoint, Tableau
Customer Experience Coordinator
TJMaxx
04.2015 - 02.2022
- Guided and directed the customer service team to achieve operational goals, ensuring a seamless shopping experience for the customers
- Handled and resolved customer complaints in a professional and efficient manner, aiming for customer satisfaction
- Provided training to customer service staff, emphasizing the delivery of high-quality customer service
- Ensured that customer calls were handled promptly and accurately, addressing inquiries and concerns effectively
- Educated customers about TJMAXX’s products and services, enhancing their understanding and shopping experience
- -Employee of the year2016 | Top producer of TJMAXX credit card new accounts in2018,2019,2020,2021
Education
Bachelor of Science - Management Information Systems
University of Alabama - Birmingham
12.2021
Skills
- Business Analysis
- Microsoft Excel
- Video Editing
- Data Analysis
- Technical skills
- Project Management
- Problem Solving
- Adaptability and agility
- Collaboration and Teamwork
- Communication skills
- Time Management
Timeline
CX Analyst
TPG, Inc
02.2022 - Current
Customer Experience Coordinator
TJMaxx
04.2015 - 02.2022
Bachelor of Science - Management Information Systems
University of Alabama - Birmingham
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