Jaywana Stanley
Brewton
Summary
Experienced in analyzing financial data to support informed decision-making processes, contributing to improved reporting accuracy and efficiency. Proven ability to evaluate member feedback for service enhancement while maintaining positive relationships with staff and management. Demonstrated skills in supervising daily operations, managing staff schedules, and training employees on safety protocols and customer service standards, ensuring compliance with organizational guidelines. Expertise in inventory management and cash handling, with a focus on maintaining operational efficiency and risk assessment.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
10
10
years of professional experience
Work History
CX Analyst
Navy Federal Credit Union
Pensacola
03.2024 - Current
- Analyzed financial data to support decision-making processes.
- Collaborated with teams to improve reporting accuracy and efficiency.
- Evaluated member feedback to enhance service offerings and solutions.
- Maintained positive working relationship with fellow staff and management.
- Monitor Accounts for suspicious activity
Shift Manager
Diamond Gasoline Stations
Brewton
07.2015 - 02.2024
- Supervised daily operations at busy gasoline station to ensure smooth service.
- Managed staff schedules and assignments for optimal coverage during peak hours.
- Trained new employees on safety protocols and customer service standards.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Associate of Applied Science -
Advanced Career Training
Atlanta, GA08-2021
Skills
- Data analysis
- Financial reporting
- Customer feedback evaluation
- Risk assessment
- Fraud detection
- Employee training
- Inventory management
- Effective communication
- Time management
- Decision making
- Attention to detail
- Account reconciliation
References
References available upon request.
Timeline
CX Analyst
Navy Federal Credit Union
03.2024 - Current
Shift Manager
Diamond Gasoline Stations
07.2015 - 02.2024
Associate of Applied Science -
Advanced Career Training