Andrew Rojas
Goodyear,AZ
Summary
Results driven distribution center operation supervisor with proven experience leading high performing teams in fast paced e-commerce environments. Recognized for fostering a positive work culture through hands-on leadership, real time positive feedback and strategic collaboration with peers and management team. Skilled in coaching associates to optimize workflow processes and drive productivity while also maintaining high standards of safety implementations. Efficient at identifying inefficiencies and implementing new processes to improve workflow output.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
American Eagle Outfitters, Inc
Goodyear, Arizona
02.2026 - Current
- Lead the day-to-day operations in a fast paced, e-commerce distribution environment
- Helping to set up a positive work environment while operations are starting in a new facility by reinforcing associates with positive feedback when tasks or results are completed accordingly.
- Helping to train associates , leads , peers and management on how to operate, navigate and successfully execute new WMS such as HAI systems, New Dawn System and MAWN System.
- Helping to identify and troubleshoot operational inefficiencies within a new facility and correctly adjust procedures & SOPs.
- Help to create a safe working environment for associates such as going over unsafe working conditions, requiring staff to wear PPE, training staff to follow correct safety procedures for each department. Coaching unsafe working behavior and reviewing areas of improvement to decrease OSHA recordables.
- Helping to create a positive work environment through real-time coaching and feedback to associates who are new to our operating systems and functions.
- Assisted in training new staff on operational procedures and customer service standards.
- Conducted regular team meetings to address concerns and share updates on goals.
Operations Supervisor
Quiet Logistics 3PL
La Palma, California
10.2019 - 01.2026
- Managed team of associates to ensure timely delivery of customer orders through efficient training and coaching for accuracy and speed.
- Collaborated with clients including AEO, Tipsy Elves, Baggu, Kiziks, Birdies, Proven, JVN to meet deadlines for high volume orders.
- Properly trained associates on how to meet daily production based goals through UPHs. This also included daily observation training and 1 on 1 sessions with associates to help improve productivity.
- Ensured communication between our warehouse and 3rd party carriers was in line to ensure customers' orders were delivered in a timely manner.
- Managed internal WMS to track and ensure orders were accurately sent to the customer. Helped ship priority orders in a timely manner to VIP customers and Express orders. Meeting SLA requirements for all clients.
- Identified areas of improvement and developed strategies to increase efficiency.
- Prepared reports on operational performance metrics and presented them to management team.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Warehouse Operator
Forever 21
Lincoln Heights
07.2017 - 09.2019
- Operated forklifts and other material handling equipment safely and efficiently.
- Operated electric pallet jack to facilitate timely movement of materials within the warehouse.
- Operated warehouse equipment to efficiently move and organize merchandise.
- Utilized scanners and RF devices to enhance tracking accuracy and inventory management.
- Maintained accurate inventory records using warehouse management systems.
- Conducted audits and quality control on POs, verified PO deliveries were received in full.
- Offloaded boxes from containers onto a pallet
Education
High School Diploma -
Warren High School
Downey, CA06-2015
Associate of Arts - Water Engineering
Los Angeles Trade Technical College
Los Angeles, CASkills
- Warehouse Operations Management
- Logistics management
- Inventory management
- Order accuracy
- WMS adaptability
- SLA efficient
- Workflow optimization
- Safety training
- Safe working environment compliant
- Team Leadership & Supervision
- Staff development
- Employee development
- Team Training
- Time management
- High-pressure problem solving
- Real-time feedback
- Reliability
- Culture enhancement
Timeline
Operations Supervisor
American Eagle Outfitters, Inc
02.2026 - Current
Operations Supervisor
Quiet Logistics 3PL
10.2019 - 01.2026
Warehouse Operator
Forever 21
07.2017 - 09.2019
High School Diploma -
Warren High School
Associate of Arts - Water Engineering
Los Angeles Trade Technical College