Andrew Roller
Philadelphia,PA
Summary
Thorough experienced server with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume while maintaining quality and efficiency.
Overview
17
17
years of professional experience
Work History
Bartender/ Shift Supervisor
Legal Seafood
King of Prussia, PA
05.2016 - 07.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Lead Server Trainer
T.G.I.Frday's
Bensalem, PA
09.2007 - 05.2016
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Lead Server
The Logan Hotel (Urban Framer Steakhouse)
Philadelphia
06.2017 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new staff members.
Education
Associate Of Applied Arts - History
Rider University
Lawrenceville, NJBachelor Of Communication - Public Relations
Temple University
Philadelphia, PA05.2010
Skills
- Attention to Detail
- Flexible and Adaptable
- Punctual and Reliable
- Problem and Issue Resolution
- Customer Relationship Management
- Inventory Management
- OSHA Requirements
Timeline
Lead Server
The Logan Hotel (Urban Framer Steakhouse)
06.2017 - Current
Bartender/ Shift Supervisor
Legal Seafood
05.2016 - 07.2017
Lead Server Trainer
T.G.I.Frday's
09.2007 - 05.2016
Associate Of Applied Arts - History
Rider University
Bachelor Of Communication - Public Relations
Temple University