Andrew Rombach
Albuquerque,NM
Summary
I am a friendly and dependable professional with a strong work ethic and a passion for creating positive guest experiences. I am known for being a team player who builds great rapport with coworkers and customers alike. I have proven reliability, quick learning ability, and a commitment to excellence in every workplace environment.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Server
Viet Taste, Vietnamese Style Bistro
Albuquerque, NM
12.2022 - Current
- Delivered prompt, attentive service in a fast-paced Vietnamese bistro, ensuring a positive guest experience from seating to final check-out.
- Accurately managed dine-in and takeout orders through a digital POS system, processing payments and coordinating with kitchen staff for efficiency.
- Applied deep menu knowledge of traditional Vietnamese dishes and ingredients to personalize orders and accommodate guest preferences.
- Maintained an average tip percentage of 18% or higher by consistently providing friendly, efficient, and professional service.
- Assisted with table setup, cleaning, and restocking to maintain a clean, organized dining environment during peak hours.
Security Officer
The Downs of Albuquerque
Albuquerque, NM
08.2017 - 10.2022
- Provided security and guest oversight at a premier racing venue drawing thousands of spectators each weekend during the active season.
- Monitored entrances, grandstands, and restricted areas to ensure the safety and compliance of guests, staff, and race participants.
- Supervised stable gate operations, verifying credentials, maintaining access logs, and enforcing safety and medication regulations for horses.
- Collaborated with racing officials and facility management to uphold venue policies and maintain a professional, orderly environment.
- Responded quickly and calmly to security incidents, demonstrating strong situational awareness and communication under pressure.
Education
General Education Diploma
Albuquerque, NMSkills
- Customer Service & Communication – Friendly, professional, and attentive with guests; skilled in creating positive experiences and resolving conflicts calmly and respectfully
- Situational Awareness & Conflict Resolution – Experienced in maintaining safety and order in high-traffic environments; trained in observation, quick response, and de-escalation techniques
- Multitasking & Efficiency Under Pressure – Proven ability to manage multiple responsibilities simultaneously while maintaining accuracy and professionalism in fast-paced settings
- Policy Enforcement & Attention to Detail – Reliable in upholding company policies, verifying credentials, maintaining accurate records, and ensuring compliance with safety and sanitation standards
Certification
- First Aid and CPR CERTIFIED
References
References available upon request.
Timeline
Server
Viet Taste, Vietnamese Style Bistro
12.2022 - Current
Security Officer
The Downs of Albuquerque
08.2017 - 10.2022
General Education Diploma