Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

Andrew Rought

Allentown,PA

Summary

Warehouse operations professional with solid experience in inventory management, logistics, and safety protocols. Strong focus on team collaboration, ensuring efficiency and reliability in dynamic environments. Skilled in forklift operation, order fulfillment, and inventory control. Known for adaptability and delivering consistent results under changing conditions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Operations Associate

GoPuff
12.2024 - Current
  • Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
  • Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
  • Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
  • Streamlined warehouse processes by implementing efficient inventory management systems.
  • Supported quality control measures by inspecting incoming shipments for damage or discrepancies before accepting them into inventory.
  • Aided in scheduling deliveries with carriers to minimize delays and improve customer satisfaction rates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Store Team Member

Sheetz
04.2024 - 08.2025
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Associate

Walgreens
04.2023 - 04.2024
  • Responsible for receiving merchandise, unloading or unpacking high value items, marking them with codes to be identified, stocking shelves, and helping customers place orders. Involved heavy lifting upwards of 50lb with team lift.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Custodial Engineer

Wind Creek Bethlehem
04.2021 - 03.2022
  • Organizing and maintaining day to day job procedures and operations.
  • Cleaning and maintaining a safe work environment.
  • Reduced maintenance costs by promptly addressing minor repairs and proactively identifying potential issues.
  • Ensured proper functioning of heating/cooling systems through routine inspection checks; coordinated necessary repairs with relevant parties when needed.
  • Assisted in training new hires in proper cleaning techniques and protocols, ensuring consistent results across the team.
  • Maintained clear communication with supervisors and team members on project progress, challenges, and potential improvements to custodial processes.

RSR Operator

Walmart Distribution Center
08.2019 - 12.2019
  • Responsible for receiving merchandise, unloading or unpacking high value items, marking them with codes to be identified, and driving power equipment.
  • Involved heavy lifting upwards of 50lb with team lift.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.

Culinary Technician

Wegmans
02.2019 - 08.2019
  • Maintaining production and upkeep of culinary activities as well as Receive payment by cash, check, credit cards, vouchers, and automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Stock Clerk

Target
10.2018 - 01.2019
  • Responsible for receiving merchandise, unloading or unpacking high value items, marking them with codes to be identified, stocking shelves, and helping customers place orders.
  • Involved heavy lifting upwards of 50lb with team lift.
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Greeted customers and directed to requested products.

Custodial Engineer

Allentown School District
08.2017 - 03.2018
  • Organizing and maintaining day to day job procedures and operations.
  • Cleaning and maintaining a safe work environment.
  • Improved indoor air quality through regular cleaning of air vents and filters, promoting a healthier work environment.
  • Optimized scheduling for floor waxing and buffing procedures, ensuring minimal disruption to daily activities at the facility.
  • Responded rapidly to spills or accidents that required immediate attention while adhering to appropriate safety procedures throughout cleanup efforts.
  • Collaborated with management to develop comprehensive preventive maintenance plans for key equipment and systems within the facility.
  • Sustained inventory levels of necessary supplies by monitoring usage rates and placing orders as needed, avoiding stockouts or delays in custodial duties.
  • Preserved building appearance, completing thorough deep-cleanings on a regular basis to maintain an inviting atmosphere.

Education

Computer Technician and Engineer - Computer basics, computer history, business and financial math

Lehigh Carbon Community College
Schnecksville, PA
08.2025

High School Diploma - Algebra I,II,III, AP World History, Calculous, Statistics, intro into college English, Geometry

William Allen High School
Allentown, PA
06.2016

Skills

  • Microsoft Word 2003
  • Microsoft Word 2007
  • Microsoft Word 2016
  • Microsoft Excel 2003
  • Microsoft Excel 2016
  • Microsoft Powerpoint 2003
  • Microsoft Powerpoint 2016
  • Microsoft Office
  • Computer Language M4
  • GameMaker Studio 2
  • Warehouse safety
  • Loading and unloading

Certification

  • Certified Crown RR/RD Series Reach Truck Operator, Walmart - August 2019 - August 2022

Languages

Spanish
Japanese

Timeline

Warehouse Operations Associate

GoPuff
12.2024 - Current

Store Team Member

Sheetz
04.2024 - 08.2025

Customer Service Associate

Walgreens
04.2023 - 04.2024

Custodial Engineer

Wind Creek Bethlehem
04.2021 - 03.2022

RSR Operator

Walmart Distribution Center
08.2019 - 12.2019

Culinary Technician

Wegmans
02.2019 - 08.2019

Stock Clerk

Target
10.2018 - 01.2019

Custodial Engineer

Allentown School District
08.2017 - 03.2018

Computer Technician and Engineer - Computer basics, computer history, business and financial math

Lehigh Carbon Community College

High School Diploma - Algebra I,II,III, AP World History, Calculous, Statistics, intro into college English, Geometry

William Allen High School

Awards

  • The President's Education Awards Program, Sponsored by the U.S. Department of Education, in partnership with NAESP and the National Association of Secondary School. Recognize and honor students who have achieved high academic goals through hard work and dedication to learning.
  • National Junior Honor Society Award

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